Rakshit Shetty
Toronto,ON
Summary
Highly motivated and customer-focused professional with hands-on experience in sales, relationship management, and front-house operations. Seeking to leverage my skills and experiences in a customer service role, where I can contribute to enhancing customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front House Staff
Sanagan's Meat Locker
Toronto, Canada
02.2023 - 11.2024
- Provided excellent customer service, ensuring all customer inquiries and concerns were handled promptly and professionally
- Assisted in the daily operations of the store, including managing the cash register, handling transactions, and maintaining store cleanliness
- Worked closely with the team to ensure a seamless and efficient customer experience
- Developed strong relationships with regular customers, resulting in increased customer loyalty and repeat business
- Supported inventory management by monitoring stock levels and assisting with ordering supplies.
Sales Representative (Relationship Manager)
HDFC Bank
Mumbai, Maharashtra
06.2022 - 11.2022
- Managed a portfolio of clients, providing tailored financial solutions to meet their specific needs
- Cultivated strong relationships with clients, resulting in increased customer retention and satisfaction
- Successfully identified cross-selling opportunities, leading to increased revenue for the bank
- Provided top-notch customer service by resolving client issues and queries in a timely and effective manner
- Collaborated with various departments to ensure a smooth and cohesive customer experience.
Education
Supply Chain Management -
Georgian College
Toronto, ON08-2024
Post Graduation in International Business Management -
Niagara College Toronto
Toronto, ON08-2023
Bachelor of Commerce -
Mumbai University
India05.2021
Skills
- Excellent ability to interact with clients, comprehend their needs, and deliver outstanding service is known as customer service excellence
- Relationship Management: Proven track record of building and maintaining positive client relationships
- Sales expertise: skilled in identifying opportunities, cross-selling, and upselling to meet customer needs
- Communication: Excellent verbal and written communication skills, with the ability to interact effectively with diverse customers
- Problem-solving: Skilled at using a cool, solution-focused approach to address client concerns and complaints
- Experience working as a team and making a positive and productive contribution to the workplace
Languages
English
Full Professional
Hindi
Full Professional
Marathi
Full Professional
Certification
- Logistics Management
- Foundations of Project Management
- Supply Chain Management and Analytics
- Marketing Analytics Foundation
Timeline
Front House Staff
Sanagan's Meat Locker
02.2023 - 11.2024
Sales Representative (Relationship Manager)
HDFC Bank
06.2022 - 11.2022
Supply Chain Management -
Georgian College
Post Graduation in International Business Management -
Niagara College Toronto
Bachelor of Commerce -
Mumbai University
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