BRITNEY KIEU
Porter Ranch,CA
Summary
Hardworking and passionate pharmacy student with strong organizational skills eager to to take on added responsibilities to achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front House Staff
Pho So 1
09.2020 - Current
- Organized and detail-oriented with strong work ethic.
- Excellent communication skills, both verbal and written.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Greeted over 100 customers entering store and responded promptly to customer needs.
- Promoted positive work environment by maintaining professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Operated cash and credit card approximately 150 transactions daily, accurately and efficiently, ensuring proper cash handling procedures were followed.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Lead Barista
Barclays Coffee And Tea Co
09.2020 - 04.2021
- Utilized strong communication skills to foster collaborative work environment among team members, resulting in increased productivity.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Consistently maintained clean and organized workspace, adhering to health and safety regulations.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled cash and credit card approximately 50 transactions daily and accurately, maintaining accountability for daily register balances.
Education
Bachelor of Science - Biology
California State University Northridge
Northridge, CA05.2025
Skills
- Bilingual; Can speak and understand Vietnamese
- Teamwork; Functions very well independently or as part of team
- Problem-Solving; Able to solve problems efficiently
- Customer Service; Provides outstanding service catered towards customer needs
- Time Management; Punctual
- Friendly, Positive Attitude
- Multitasking Abilities
- Detail Oriented
- Maintains professional relationships with colleagues, customers, and superiors
- Adapts to situations quickly, works well under pressure, and learns fast
Certification
- Food Handler Certification
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Front House Staff
Pho So 1
09.2020 - Current
Lead Barista
Barclays Coffee And Tea Co
09.2020 - 04.2021
Bachelor of Science - Biology
California State University Northridge
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