RAKIB HASSAN
Toronto,Canada
Summary
My Name is Hassan and I am a motivated and detail-oriented professional with a solid foundation in customer service and retail operations. Experienced in maintaining organized and efficient work environments while upholding high standards for product quality and presentation. Known for a proactive approach to problem-solving and a commitment to continuous improvement. Adept at building rapport with customers and colleagues alike, ensuring a seamless and positive experience.
Resourceful and dedicated to providing elevated customer service to generate loyal clientele. Dependable with close to 3 years of experience in cleaning vehicles using cleaning solutions, water, cloths and brushes. Proficient in applying a strong effort into thoroughly cleaning both the interior and exterior of vehicles while also having a very mindful attention to detail and commitment to consistently deliver excellent results for customers.
Overview
9
9
years of professional experience
Work History
Salesfloor/Warehouse Associate
Canadian Tire
01.2022 - Current
- Managed store cleanliness, ensuring post-shift cleaning was thorough and compliant with safety protocols
- Followed store promotions, maintained in-store displays, and ensured product freshness and cleanliness to meet corporate standards
- Assisted in inventory audits and cycle counts to ensure the accuracy of stock levels, contributing to minimizing shrinkage and maintaining optimal product availability
- Maintained accurate inventory control by tracking product flow, performing stock counts, and organizing inventory in a timely manner to ensure products were easily accessible for both customers and staff
- Worked with the warehouse team to manage shipments, unload trucks, sort deliveries, and store inventory
- Safely handled heavy items (50-60 kg) according to safety guidelines
- Provided friendly and informed service by answering customer questions, resolving concerns, and guiding them to desired products both in-store and via phone
Car Wash Detailer
Cross Town Car Wash
03.2019 - 11.2021
- Assisted in Vehicle interior and exterior Restorations as needed per customers request after the auto mated car wash process
- Helped with lifting, moving, and positioning vehicles, along with cleaning the shop and maintaining a safe work environment.
- Assisted with tracking parts and supplies, helped order necessary materials, and organized inventory to ensure the shop stayed fully stocked and efficient.
- Maintained open lines of communication with fellow detailers to create a supportive and cooperative work environment.
Customer Experience Sales Associate
Walmart Canada
01.2018 - 02.2019
- Utilized strong listening and communication skills to gather and record customer feedback, making actionable recommendations to enhance the shopping experience
- Multi trained and managed merchandising displays, stocking produce, dairy, and dry goods while maintaining high cleanliness standards across the store
- Worked on stock management tasks, such as attaching price tags, conducting quality checks on product freshness, and managing stock rotation to meet FIFO standards
- Provided support at the Service Desk, handling customer refunds and complaints, and resolving issues related to product returns, while ensuring customer satisfaction
- Maintained a clean store environment, assisting with daily tasks such as sanitizing high-traffic areas
Car Wash Attendant
FIX AUTO BRAMPTON EAST
01.2016 - 12.2017
- Participated in a CO-OP program, Cleaned and detailed vehicles by washing the exterior, and vacuuming and wiping down the interior to ensure a thorough finish.
- Loaded and unloaded cleaning products ordered by the shop. Ensuring all products are located and put into the inventory system while also organizing them to its designated area
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
Education
Diploma - Marketing And Business
Humber College
Toronto, ON11.2024
PSW Learn and Earn program -
Humber College
Toronto, ON01.2022
High School Diploma -
Central Toronto Academy
Toronto, ON01-2020
Skills
- Inventory Management
- Customer Service
- Attention to Detail
- Food Safety Compliance
- Leadership and team building
- Team Collaboration
- Independent Work
- Eco-Friendly Practices
- Heavy Lifting
- Time management abilities
- Professionalism
Volunteer Experience
Online Customer Support, Apple Canada, Toronto, ON, 01/01/19, 12/31/20, Handled daily calls involving signing up new customers, retrieved customer data, presented relevant product information and canceling services., Achieved an average customer satisfaction rating of 85%., 650+ hours of instacart experience.
Timeline
Salesfloor/Warehouse Associate
Canadian Tire
01.2022 - Current
Car Wash Detailer
Cross Town Car Wash
03.2019 - 11.2021
Customer Experience Sales Associate
Walmart Canada
01.2018 - 02.2019
Car Wash Attendant
FIX AUTO BRAMPTON EAST
01.2016 - 12.2017
PSW Learn and Earn program -
Humber College
Diploma - Marketing And Business
Humber College
High School Diploma -
Central Toronto Academy