Rakhi Chowdhury

• Conduct daily reviews as per SSI Branch Compliance Officer (BCO) policies to monitor compliance with KYC suitability and other rules respecting sales practices by reviewing applications and order forms for suitability and completeness, and reviewing other supporting documentation, identification and reviewing trades processed for conformity with customer investment objectives.
• Monitor customer mutual fund trade activities utilizing exceptions reports, with a focus on unusual/irregular activity and additional reviews such as excessive activity and other reports as required.
• Follow-up on issues and ensure deficiencies are communicated effectively to the Registered Representatives/BCOs.
• Assist in the control, evaluation, and response to:
  o Any serious irregular activity, such as fraud, kiting, money laundering or serious incidence of non-compliance.
  o Negative trends and any known or perceived weaknesses in policies, practices, procedures, systems, or training which could lead to non-compliance.
• Provide support and guidance, regarding the SSI Tier 1 review, to mutual funds representatives within the distribution channels of Scotia Securities Inc.

• . Charged with reconciling and settling clients' assets,
  estates for all over Canada.
• Reviewing and validating all legal and estate related documents required in the settlement of estates.
• Analyzing of various investment accounts (registered/nonregistered) and liabilities.
• · Advising & guiding clients with the settlement of various

registered/non-registered accounts, loans, mortgage, and channeling to the appropriate areas of help.

• Partnering with other departments including Retail, Trust

and Legal to deliver effective and efficient service to estate clients.

• · Directly connecting with estate executors to address

estate related inquiries & provide with expert solutions.

• · Actively participating in the team meetings or brainstorming
• sessions, sharing best practices & bring ideas to lead the
• team with service excellence and full skill enhancements.
• Initiating conversations on asset retention and referring to
• the Scotia Trust or Wealth Management, based on
• best suited needs.
• · Providing with the necessary coaching, skill building one to-
• one session to branch advisors, pertaining to the Estate settling process

• Delivered exemplary advice and service to achieve high customer satisfaction levels.
• Provided clients with expert advice and guidance on Scotia Mutual funds, over the phone.
• Analyzed various mutual funds to determine the most

suitable one for the client based on their life stage and

goals

• Accurately and effectively documented and controlled all

required follow-up or escalations to prevent recurrence of

problems

• Ensured corrections or solutions were provided in a timely

manner.

• Acquired and maintained an expert knowledge and

understanding of all investment products, industry and

external mutual funds, other bank products and regulatory

and audit requirements.

• Actively participated to bank's growth by presenting Next

Best Activity (NBA) options to customers.

• Acted as a mentor by sharing best practices and resourceful information and participating in the skill building process.
• Achieved 200% of sales target for new and retained

Business and received the Best of the Best Employee

Award in 2019.

• In charge of managing over 7000+ portfolios.
• Reviewed account details and determined best approach to take to generate and retain customers' business.
• Provided constant expert solutions on clients' mortgages, loans, and investment needs.
• Provided with expert and personalized investment advice tailored to one's essential needs.
• Assisted with building asset to financially better off our clients or to achieve short term or long term goals.
• Achieved excellent sales target result in a branch with adverse environment for retail business opportunities.
• Established strong and longstanding client relationships by offering personalized solutions.
• Actively participated in developing and growing branch business by meeting individual and team sales goals.
• ·Took initiative to cross sell additional products and services based on clients' life stages and goals.
• Provided customized solutions following the CEM model.