Babita Gunness
Oshawa,ON
Summary
Detail-oriented and tech-savvy banking professional with over 5 years of experience in data entry, payment processing, and customer service. Proven expertise in administrative support, retention strategies, and bookkeeping across diverse sectors such as banking, insurance, education, and healthcare. Recently certified as a payroll compliance practitioner with a solid understanding of the Employment Standards Act 2000 and collective agreements. Aiming to leverage skills in a challenging role focused on operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk-SSI Supervision
Scotiabank
Toronto, Ontario
01.2025 - Current
- Maintained confidentiality of sensitive information entered into the system.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Identified discrepancies between source documents and entered data.
- Reviewed case files to identify any inconsistencies or discrepancies that need further investigation.
- Performed standard upkeep and fixes for user IDs.
First Touch Agent/Data Entry
Royal Bank of Canada
Toronto, ON
08.2023 - 11.2023
- Evaluated automotive loan applications for accuracy and completion across various banking systems.
- Engaged in development for business and personal vehicle applications.
- Delivered exceptional work volume with great precision, reducing client-related issues.
- Returned erroneous documentation to vendors for correction in compliance with loan approval requirements.
- Developed resources to assist the team with established protocols.
- Evaluated automotive loan applications based on clients' credit scores and accompanying paperwork.
- Kept the funding process for automotive finance in compliance with SLA guidelines.
Deposit Operations Representative
PwC Canada/TD Bank
Remote
05.2022 - 05.2023
- Validated high volume mobile cheque, ATM, and deposit transactions against multiple systems.
- Trained team members in processing procedures.
- Familiar with FINTRAC guidelines concerning both disclosing and non-disclosing banking details.
- Resolved discrepancies by verifying and addressing processed errors detected in deposit accounts.
- Managed entries with text errors, incorrect amounts, cash adjustments and duplicate postings.
- Applied thorough diligence during item evaluations to ensure accuracy and efficiency.
- Validated the funds' availability or closure of accounts before making changes.
- Utilized ABA/routing numbers to update cash letter transactions.
- Handled account processing through GL accounts.
- Consistently achieved daily, weekly, and monthly KPIs.
Mortgage Processing Analyst/Control Processing Analyst
PwC Canada/TD Bank
Remote
10.2021 - 05.2022
- Streamlined loan processing workflows to enhance efficiency and accuracy.
- Maintained compliance with all documented protocols while achieving daily SLA targets.
- Managed escrow accounts efficiently.
- Ensured compliance with FINTRAC regulations on banking data handling.
- Processed payments and reconciled personal mortgage loans and company loans remotely.
- Drafted short payment letters for overdue accounts.
- Fostered a collaborative atmosphere to meet organizational objectives.
- Assisted junior team members with problem-solving.
- Examined client loan details for accuracy and compliance before approval.
- Gained expertise in loan servicing and collections compliance.
Retention Account Service Representative
S&P Data
Remote
09.2020 - 08.2021
- Maintained accurate databases through efficient data entry updates during customer discussions.
- Handled credit card transactions to process customer payments.
- Delivered concise instructions on service workflows through digital correspondence.
- Completed lease and account cancellations following customer instructions.
- Updated team daily on customer interactions from inbound calls.
- Guided junior staff as SME to resolve problems.
- Resolved customer account issues and escalated complex cases efficiently.
- Reported fraudulent actions immediately to support team.
Data Entry Analyst
Foresters Financial
Toronto, ON
04.2018 - 07.2018
- Maintained accuracy in processing confidential data within tight timeframes.
- Sorted and scanned incoming mail containing sensitive client information.
- Generated and finalized necessary reports, presentations, tables, charts, and files.
- Ensured the team stayed current on all relevant project developments.
Education
Payroll Compliance Professional -
Trillium College
11.2024
PCP Certification -
National Payroll Institute
Bachelor of Arts candidate -
York University
Skills
- Payroll Compliance
- Accounting
- MS Office
- Background in Financial Operations
- Data entry and management
- Email Management Skills
- Payroll Software Utilization
- Technical Skill Acquisition
- Sensitive Data Management
- Strong Attention to Detail
- Effective Communication
- Task Management
- Deadline Management
- Adaptability
- Collaborative Teamwork
- Analytical Problem Solving
- Strategic Decision Making
- Efficiency Enhancement
- Strong English Language Skills
Timeline
Data Entry Clerk-SSI Supervision
Scotiabank
01.2025 - Current
First Touch Agent/Data Entry
Royal Bank of Canada
08.2023 - 11.2023
Deposit Operations Representative
PwC Canada/TD Bank
05.2022 - 05.2023
Mortgage Processing Analyst/Control Processing Analyst
PwC Canada/TD Bank
10.2021 - 05.2022
Retention Account Service Representative
S&P Data
09.2020 - 08.2021
Data Entry Analyst
Foresters Financial
04.2018 - 07.2018
Payroll Compliance Professional -
Trillium College
PCP Certification -
National Payroll Institute
Bachelor of Arts candidate -
York University
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