Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rakesh Ravikumar

Greater Sudbury,ON

Summary

Aspiring AI Engineer with in-depth knowledge of machine learning, data analysis, and Python programming. Proficient in concepts such as TensorFlow, Google Cloud Platform, and predictive modeling, with hands-on experience through academic projects and personal learning. Seeking an opportunity to apply technical expertise to real-world AI challenges and contribute to innovative solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

T2 – First Line Technical Support Representative

Vianet
11.2024 - Current
  • Diagnosed and resolved advanced technical internet issues.
  • Managed ticket queues in a live ticketing system.
  • Provided advanced-level support for Vianet software and services.
  • Documented detailed account notes and resolutions.
  • Multitasked efficiently in a fast-paced environment while ensuring customer satisfaction.

T1 – First Line Technical Support Representative

Vianet
05.2023 - 11.2023
  • Handled inbound customer calls for Tier 1 technical support.
  • Performed basic troubleshooting for technical issues, internet connections, and email configurations.
  • Created accurate call tickets and documented account notes.
  • Escalated unresolved issues to senior technicians.
  • Ensured customer satisfaction and service quality.

Tech Sales Representative

Staples
11.2021 - 04.2023
  • Recommended tech products based on customer needs.
  • Simplified technical info for customers.
  • Met sales targets and built long-term customer relationships.
  • Introduced and cross-sold products.
  • Facilitated computer repairs and managed transactions.

IT Support

Tristar Transport
05.2017 - 07.2021
  • Provided hardware/software support via helpdesk tickets, phone, email, and in-person.
  • Documented issues and solutions in helpdesk software.
  • Procured, set up, and maintained IT assets and business systems.
  • Trained users on troubleshooting, software fundamentals, and productivity tools.
  • Ensured data backups and implemented secure network connectivity.
  • Created training manuals for software/hardware processes.
  • Managed system and network administration.

Education

Masters - Artificial Intelligence

Woolf University
India
07-2025

Skills

  • Python programming
  • Data analytics
  • Machine learning
  • Neural networks

  • Natural language processing
  • Pattern recognition
  • Optimization techniques

Certification

TensorFlow for Deep Learning : [Ongoing]


  • TensorFlow Basics: Introduction to deep learning, tensors, and basic operations.
  • Regression: Building and improving models for prediction tasks.
  • Classification: Creating binary and multi-class classifiers, evaluating performance.
  • CNNs: Image classification with convolutional neural networks.
  • Transfer Learning: Using pre-trained models for feature extraction and fine-tuning.
  • NLP: Tokenization, embeddings, and RNN-based models for text processing.

GCP Machine Learning Engineer Learning Path : [Ongoing]


  • AI Foundations: Basics of AI, ML, and Generative AI on Google Cloud.
  • Data Preparation: Labs on Vertex AI, Dataprep, Dataflow, and Cloud APIs.
  • Vertex AI Notebooks: 8 lessons on managing notebooks.
  • Feature Engineering: Feature creation, preprocessing, and TensorFlow Transform.



Languages

English
Full Professional
Kannada
Native or Bilingual
Hindi
Full Professional
German
Elementary

Timeline

T2 – First Line Technical Support Representative

Vianet
11.2024 - Current

T1 – First Line Technical Support Representative

Vianet
05.2023 - 11.2023

Tech Sales Representative

Staples
11.2021 - 04.2023

IT Support

Tristar Transport
05.2017 - 07.2021

Masters - Artificial Intelligence

Woolf University
Rakesh Ravikumar