Soheil Jafari
Toronto,ON
Summary
Professional IT support specialist with extensive experience in troubleshooting, network configuration, and user assistance. Skilled in diagnosing technical issues, providing timely solutions, and enhancing system performance. Known for strong team collaboration, adaptability, and achieving consistent results. Recognized for excellent communication, problem-solving abilities, and customer-focused approach. Proficient in deploying Azure Virtual Desktop, managing Windows Active Directory, working with Linux environments, writing Ansible playbooks, and Python programming.
Overview
2025
2025
years of professional experience
Work History
IT Technical Support Representative
Seneca College of Applied Arts and Technology
12.2022 - 12.2024
- Diagnosed and troubleshot hardware, software and network issues.
- Install, configure, and maintain Windows Server environments, including Active Directory and group policies.
- Monitor system performance and resolve server-related issues promptly.
- Install, configure, and support Crestron AV systems for enterprise audiovisual solutions.
- Troubleshoot AV equipment, including video conferencing tools, displays, control panels, and audio systems
- Perform preventative maintenance to ensure all AV equipment remains operational.
- Provide Tier 1 and Tier 2 technical support for hardware, software, network, and AV-related issues.
- Assist users with IT solutions, AV setups, and enterprise applications.
- Maintain detailed documentation of IT infrastructure, AV system configurations, and support tickets.
- Generate performance and incident reports.
IT Projects/Technical Experience, 2022 to 2024
Independent and Academic Projects
2022 - 2024
- Deployed Azure Virtual Desktop for remote access, enhancing lab performance and security.
- Configured Windows Active Directory environments to centralize user authentication and group policies.
- Designed and administered IoT systems using microcontrollers and sensors to automate tasks, such as light detection for solar panels.
- Managed and maintained Linux environments, implementing automation and troubleshooting services.
- Wrote Ansible playbooks for system automation, improving task efficiency.
- Developed Python scripts for system monitoring, log management, and process automation.
- Implemented a Docker Swarm project to containerize DNS services, enhancing scalability and redundancy.
Education
Advanced Diploma - Computer Systems Technology
Seneca College of Applied Arts And Technology
North York, ON12.2024
Skills
- Azure Virtual Desktop Deployment
- Windows Active Directory Management
- Linux System Administration
- Ansible Playbook Development
- Python Programming
- Information Security Policies
- Incident Management
- Technical Troubleshooting
- Network Configuration
- Hardware Installation
- Desktop Technical Support
- Virtualization Technologies
- Ticketing Systems
- Desktop Support
- Remote Support
- Technical Issues Analysis
Timeline
IT Technical Support Representative
Seneca College of Applied Arts and Technology
12.2022 - 12.2024
IT Projects/Technical Experience, 2022 to 2024
Independent and Academic Projects
2022 - 2024
Advanced Diploma - Computer Systems Technology
Seneca College of Applied Arts And Technology
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