RAKESH KATTA
Vancouver,BC
Summary
Dedicated MBA student at New York Institute of Technology, Vancouver with strong command on communication skills. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
1
1
year of professional experience
Work History
Kitchen Helper
Hyderabad House Biryani
09.2023 - Current
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed supervisor instructions to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Customer Service Representative
Spencer's
12.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Personal Shopper
Reliance Fresh
07.2022 - 11.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
MBA - General Management
New York Institute of Technology Vancouver
Vancouver, BC09.2025
Bachelor of Science - Smart Manufacturing
IIITDM Kancheepuram
Chennai, India06.2022
Skills
- Product and Service Sales
- Sales Expertise
- Cash Handling Accuracy
- Stocking and Replenishing
- Adapt to Diverse Groups
Languages
English
Full Professional
Organized a 2-day University-wide Technical Fest during Undergraduate.
Oversaw the smooth planning of a two-day, exciting university-wide technical fest that included a variety of student populations and professors. Oversaw all aspects of event planning, including budget management, sponsorship acquisition, and participant logistics for more than 600 people. Created a dynamic learning atmosphere by implementing a varied programme that included keynote addresses, competitive events, and interactive workshops. Received recognition for excellent performance and creating an innovative and collaborative culture from the university administration.
Timeline
Kitchen Helper
Hyderabad House Biryani
09.2023 - Current
Customer Service Representative
Spencer's
12.2022 - 05.2023
Personal Shopper
Reliance Fresh
07.2022 - 11.2022
MBA - General Management
New York Institute of Technology Vancouver
Bachelor of Science - Smart Manufacturing
IIITDM Kancheepuram
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