Rajwinder Singh
Montreal,QC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service
Haveli Restaurant
10.2021 - 12.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Increased customer loyalty through personalized interactions, building rapport with clients.
Food and Beverage Team Leader
Haveli Restaurant
10.2021 - 12.2022
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
Education
Hotel And Resort Management
Lasalle College
MontrealSkills
- Team Collaboration
- Payment management
- Shipping coordination
Availability: Part time
Monday to Friday : 7 pm till midnight
Saturday to Sunday:Open Availability
Timeline
Customer Service
Haveli Restaurant
10.2021 - 12.2023
Food and Beverage Team Leader
Haveli Restaurant
10.2021 - 12.2022
Hotel And Resort Management
Lasalle College