Jobanpreet Singh
Surrey,BC
Summary
Dynamic professional with a proven track record at Shoppers Drug Mart, excelling in customer service and team collaboration. Mastered complaint handling and Microsoft Office, enhancing customer satisfaction and operational efficiency. Demonstrated adaptability and professionalism, significantly improving cross-departmental communication and support.
Overview
1
1
Certification
Work History
Customer Service
Shoppers Drug Mart
White Rock, BC
05.2024 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone.
- Described product details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
- Facilitated successful cross-departmental communication to ensure seamless coordination in resolving customer inquiries.
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
Education
Bachelor Of Business Administration - Accounting
Columbia College
Vancouver, BCSkills
- Complaint Handling
- Team Collaboration
- Customer Engagement
- Team training and development
- Returns processing
- Queue management
- Inventory assistance
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Effective Communication
- Adaptability and Flexibility
- Microsoft Office
- Stress Tolerance
- Professionalism
Certification
Basic Security Training
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service
Shoppers Drug Mart
05.2024 - Current
Bachelor Of Business Administration - Accounting
Columbia College