Rajvir Kaur
Caledon,ON
Summary
Driven to offer my valued services to the role of an customer service representative, where my knowledge and experience will provide me a simulating environment to learn and contribute towards the growth of the company. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
5
5
years of professional experience
Work History
Retail Store Manager
CIRCLE-K /ESSO
09.2019 - Current
- Manage all activities related to station operations, such as ordering supplies and store merchandise, maintaining compliance with station fuel manuals, gas price surveys, maintaining pump service manuals, manual gas dips logs
- Working knowledge of the Carwash (Mark-7), it’s troubleshooting, checking & ordering salts and chemicals, scheduling cleaning and maintenance etc
- Knowledge of the various loyalty programs and redemptions (Petro-Points, Esso Extra, PC Optimum)
- Troubleshoot system/network errors, Carwash, or pumps breakdown etc
- Experience in handling food services (Roller grill, Froster, Swirl, Polar pop, Coffee)
- Achieved a considerable percentage increase in the sales of merchandise, cigarettes and gas volume sales and hence attained the sales targets
- Order store merchandise & fuel supplies from COREMARK and cigarettes/tobacco from IMPERIAL and thereafter sort and organize the shipment received
- Follow the regulations for the sale of age restricted products
- Train and coach, the employees on specific duties and procedures to maintain company standards
- Handle and operate all sorts of lottery and related procedures effectively
- Maintain compliance with the smoke survey reports mystery shops and Fuel surveys
- Achieved highest levels of customer service and client satisfaction in town
- Organize and arrange the store items and shelves according to the Planograms, label the items with price tags, expiry dates etc
- Handle all the paperwork related to daily activities, handling and processing the monetary transactions, bank deposits, completing and submitting daily paperwork, processing invoices and employee payroll etc.
Education
Post graduate diploma in finance - Finance
Humber College, Lakeshore Campus
Toronto, ON06.2020
Post graduate diploma in computer applications - Computer Applications
Kmv College, India
India06.2019
Master of Commerce -
Kmv College, India
India07.2018
Bachelors of business administration - Business Administration
Kmv College, India
India07.2016
Skills
- Experience of working with applications as: Bulloch, Radiant site manager/PDI
- Knowledge of Android, iOS, Windows, and other mobile computing platforms
- Internet research and computer skills (Internet Browser, MS Word, MS Outlook, MS Access, MS Excel, MS PowerPoint, SharePoint, Email, social media)
- Ability to handle services in a high-volume operations environment & deliver solutions within scheduled timelines
- Excellent team player with efficient analytical, presentation & problem-solving skills
- Outstanding verbal and written communication skills
- Strong organizational skills, ability to prioritize workload and pay attention to detail
- Ability to compose efficient workflows, instruction manuals and training material/guidelines etc
References
Nav Dhami, Store Operator at Circle k, essogastation@gmail.com, 416-720-8232
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Retail Store Manager
CIRCLE-K /ESSO
09.2019 - Current
Post graduate diploma in finance - Finance
Humber College, Lakeshore Campus
Post graduate diploma in computer applications - Computer Applications
Kmv College, India
Master of Commerce -
Kmv College, India
Bachelors of business administration - Business Administration
Kmv College, India
Similar Profiles
HAPPY SHARMAHAPPY SHARMA
Customer Service Representative at Circle K ESSOCustomer Service Representative at Circle K ESSO
Upkar SinghUpkar Singh
Customer Service Representative at Circle K, ESSOCustomer Service Representative at Circle K, ESSO
Manpreet KaurManpreet Kaur
Customer Service Representative at Circle K EssoCustomer Service Representative at Circle K Esso