HALEY WARD
Toronto,ON
Summary
Friendly and energetic Manager with 12 years of progressive experience in the hospitality industry. Successful at
motivating and building positive team dynamics. Exceptional team leader with a passion for customer service
and high standards for customer experience.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
Mabel's
Toronto, ON
10.2022 - Current
- Thoughtfully developed connection with customers to collect feedback and optimize operations
- Efficiently manages daily operations by completing purchasing, inventory control, merchandising, product distribution, and delegating tasks to a team of ten
- Completed weekly reports using KPI's and other data resources
- Organizes schedules to reflect customer demands and team members’ areas of strength
- Proudly coaches and mentors team members through goal setting and employee improvement plans
- Provided successful and accessible onboarding to new team members.
Front of House and Wholesale Manager
Bunners Bakeshop
Toronto, ON
05.2021 - 09.2022
- Responsible for daily operations such as monitoring labour costs, completing invoices and accounts receivable, preparing schedules for an adequately staffed team, and exceeding customer expectations
- Has taken part of interview panels for candidates while keeping business goals and diversity & inclusion in mind
- Successfully developed training procedures and materials for consistency moving forward
- Managed, delegated, and prioritized tasks for a team of 20 employees
- Effectively created administrative tools to improve ordering, tracking, productivity, communication, and reporting
- Proactively handled complaints, customer conflicts, and interpersonal disputes among the team.
Server
Amandalas
Peterborough, ON
10.2018 - 12.2019
- Demonstrated superb customer service when greeting customers, answering all guest questions, and in addressing complaints
- Promoted specials, desserts, appetizers, and specialty drinks to optimize sales
- Displayed enthusiasm while providing efficient service to a high volume of guests in a fast-paced environment.
Front of House Manager
D-Beatstro
Toronto, ON
08.2015 - 02.2018
- Coordinated and managed restaurant events by maintaining the event calendar, scheduling appropriate servers and sound engineers, and responding to emails and inquiries
- Assisted with marketing and social media to drive new business development and revenue growth
- Managed day-to-day restaurant operations with a focus on quality leadership and meeting customer expectations
- Delegated tasks to a team of ten servers to maintain optimal workflow
- Controlled and maintained labor costs through efficient scheduling
- Handled guest complaints quickly to maintained positive dining experience for patrons
- Coached and supported team members with their professional goals, growth, and development.
Education
Bachelor of Arts - English and Cultural Studies
Trent University
07.2021
Skills
- Creative analysis and problem solving skills learned in present role of Retail Store Manager with Mabel’s
- Successful training, coaching, and guiding of direct reports as Front of House and Wholesale Manager for
- Bunners Bakeshop
- Strong interpersonal and relationship building skills from extensive customer service experience
- Supervised teams with 20 direct reports
- Consistently self-motivated in meeting deadlines for purchasing, inventory control, and product
- Distribution
- Over 16 years of customer service experience
- Food Handlers Certified
- Smart Serve Certified
Timeline
Retail Store Manager
Mabel's
10.2022 - Current
Front of House and Wholesale Manager
Bunners Bakeshop
05.2021 - 09.2022
Server
Amandalas
10.2018 - 12.2019
Front of House Manager
D-Beatstro
08.2015 - 02.2018
Bachelor of Arts - English and Cultural Studies
Trent University
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