Richard Solis
Huntington Park,CA
Summary
Motivated Store Manager with 15 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
20
20
years of professional experience
Work History
Retail Store Manager
TruConnect
02.2018 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
Customer Associate
Amazon fulfillment center
08.2017 - 02.2018
- Recommended items to customers based on specific needs and explained features and benefits.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Implemented department asset protection procedures that identified and minimized profit loss by [Number]%.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Retail Sales Associate
Bedroom Outlets Kids
03.2009 - 02.2013
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Medical Assistant/Manager
Centinela Medical Group
07.2005 - 04.2009
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Medical Assistant - Medical Assistant
United Education Institute-Huntington Park Campus
Huntington Park, CA06.2005
Huntington Park High School -
Huntington Park High School
Huntington Park, CA05.2003
Skills
- Excel
- Microsoft Word
- Microsoft Office
- Retail Management
- Store Management Experience
- Marketing
- Recruiting
- Assistant Manager Experience
- Performance monitoring
- Detail-oriented
- Sales growth
- Goal setting
- Inventory control
- Scheduling
- Store maintenance
- Spanish fluency
- Hiring and training
- Coaching and mentoring
- Sales leadership
- Retail employee training
- Decision-making skill
- Highly motivated
- Customer service
- Sales analysis
- Problem-solving
- Shift scheduling
- Retail operations
- Promotions management
- Store operations
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Retail Store Manager
TruConnect
02.2018 - Current
Customer Associate
Amazon fulfillment center
08.2017 - 02.2018
Retail Sales Associate
Bedroom Outlets Kids
03.2009 - 02.2013
Medical Assistant/Manager
Centinela Medical Group
07.2005 - 04.2009
Medical Assistant - Medical Assistant
United Education Institute-Huntington Park Campus
Huntington Park High School -
Huntington Park High School
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