Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

Rajveer Kaur

Winnipeg,MB

Summary

An experienced and motivated customer service professional with proven ability to multi task, handle large volumes of work and demonstrate calmness under completing deadlines. TEAM player who can effectively communicate with customers and associates and colleagues.

Overview

Work History

Assistant manager/ Administrative Assistant

Almond Nail Bar
Winnipeg , MB
  • Greet and check-in clients
  • In charge of opening/ closing procedures and maintenance of client records
  • Ensure that booking procedures are handled effectively to maximize client services
  • Building and maintaining positive relationships with customers
  • Addressing customer concerns and feedback
  • Recording and processing employee attendance and hours worked.

Operations Specialist

SKIP THE DISHES
  • Provide live support to couriers, customers, and restaurants
  • Resolving conflicts with an emphasis on helping our partners succeed
  • Facilitate communication between all parties involved in each delivery
  • Go the extra mile to make sure that all stakeholders get the true Skip experience
  • Responded to over 70 daily caller requests with information about assistance and timeframes
  • Acted as primary point of contact to customer, receive and follow up on customer complaints and investigate delivery issues
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
  • Analyze delivery costs and recommend cost effective solutions
  • Weekly meeting with management to go over service levels
  • Manage outbound and inbound calls.

Education

Associate of Science - Computer System Technician

Fanshawe College
05.2019

Payroll compliance practitioner - Payroll

National Payroll Institute
Toronto, ON

Skills

  • Proficiency in MS Word, Excel, Power Point, Outlook
  • Ability to work in a fast pace
  • Strong organizational, communication (via phone, email, and chat) and written skills
  • Demonstrated ability to data entry and computer keyboard
  • Zendesk and Zoom
  • Employee Performance Evaluations
  • Cost Reduction
  • Staff Management

Availability

Full Time

Timeline

Assistant manager/ Administrative Assistant

Almond Nail Bar

Operations Specialist

SKIP THE DISHES

Associate of Science - Computer System Technician

Fanshawe College

Payroll compliance practitioner - Payroll

National Payroll Institute

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Rajveer Kaur