Rajkanwal Dhaliwal
Brampton,Canada
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
7
7
years of professional experience
Work History
Client Service Representative
Ministry of Attorney General
Milton, Ontario
01.2024 - Current
- Issue legal documents such as motions, Notice of Appearance, Statement of Claims, Applications, Judgment/Orders, ensuring accuracy and compliance with legal standards
- Provide information regarding Court Service Directives (Rules of Civil Procedure, Criminal Code, and Notice of Profession) to Judicial Secretaires, Self-litigants, and stakeholders
- Email zoom meeting details, email confirmations for hearings, and schedule meetings in a timely manager using FRANK and SharePoint
- Daily operations using Microsoft 365, Microsoft Suite, FRANK, Financial Management System (FMS), SharePoint, Ontario Public Service website (InsideOPS), and CaseLines
Sales/Fitness Advisor
Goodlife Fitness
Brampton, Ontario
07.2022 - 07.2024
- Provided friendly and efficient service, addressing customer requests, and resolving issues promptly, resulting in a 15% increase in satisfaction scores
- Quickly addressed and resolved customer complaints or issues, providing solutions that enhanced customer satisfaction and retention
- Engaging with customers to understand their needs and concerns, also, providing tailored solutions based on customer feedback
Office Coordinator
International Credit Experts
Vaughan, Ontario
07.2021 - 12.2021
- Coordinated office activities and operations to ensure efficiency and effectiveness
- Managed office supplies and equipment, including ordering and inventory control
- Built and maintained positive relationship with team members and clients
- Prioritized tasks and managed time effectively to meet deadlines
- Balanced multiple responsibilities and projects simultaneously
Loss Prevention Officer
Loss Prevention Services Limited
Vaughan, Ontario
01.2019 - 12.2020
- Documenting incidents, investigations, and observations clearly and accurately
- Preparing detailed reports and incidents logs for management and legal purposes
- Trained staff on loss prevention techniques, security procedures and emergency protocols
Fast Food Crew Trainer
Great Canadian Bagel
Toronto Pearson International Airport
05.2017 - 12.2019
- Mentored and trained team members, leading to improved performance and a 20% increase in team productivity
- Maintained comprehensive product knowledge, allowing for accurate recommendations and increased sales opportunities
- Adhered to food safety and sanitation guidelines, including proper handling, storage, and cleaning procedures, to maintain a clean a safe work environment
Education
Bachelor of Arts - Sociology Undergraduate
Trent University
06.2023
Police Studies
Humber College
Toronto, ON06.2020
Diploma -
Toronto Film School
Toronto, ON06.2017
High School Diploma - OOSD
Holy name of Mary Secondary School
06.2016
Timeline
Client Service Representative
Ministry of Attorney General
01.2024 - Current
Sales/Fitness Advisor
Goodlife Fitness
07.2022 - 07.2024
Office Coordinator
International Credit Experts
07.2021 - 12.2021
Loss Prevention Officer
Loss Prevention Services Limited
01.2019 - 12.2020
Fast Food Crew Trainer
Great Canadian Bagel
05.2017 - 12.2019
Bachelor of Arts - Sociology Undergraduate
Trent University
Police Studies
Humber College
Diploma -
Toronto Film School
High School Diploma - OOSD
Holy name of Mary Secondary School