Rajive shankar

Assisted customers in selecting suitable electronics by assessing needs and providing tailored recommendations.

Maintained up-to-date knowledge of technology trends and new product releases for informed guidance.

Managed transactions, returns, and exchanges accurately to ensure a seamless shopping experience.

• Assisted customers with product selection and provided knowledgeable recommendations.
• Operated point-of-sale systems to process transactions and handle customer payments.
• Trained new associates on store policies, product features, and customer service techniques.
• Resolved customer inquiries and complaints with professionalism and courtesy.
• Monitored store appearance and ensured cleanliness to enhance shopping experience.
• Engaged customers through active listening to identify needs and preferences.
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Handled customer complaints in a professional manner.
• Answered incoming telephone calls to provide store, products and services information.