Kevin Cruz
Los Angeles
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
4
4
years of professional experience
Work History
Sales Associate
JCPenney
05.2021 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Electronics Sales Associate
Target
10.2023 - 09.2025
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Collaborated with team members to achieve monthly sales targets.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
Education
Associate of Arts - General Studies
Los Angeles City College
Los Angeles, CA08-2014
High School Diploma -
Los Angeles High School
Los Angeles, Ca06-2012
Skills
- Customer service
- Sales techniques
- Product knowledge
- Cash handling
- Team collaboration
- Persuasive communication
- Technology trends
Timeline
Electronics Sales Associate
Target
10.2023 - 09.2025
Sales Associate
JCPenney
05.2021 - 08.2023
Associate of Arts - General Studies
Los Angeles City College
High School Diploma -
Los Angeles High School