Rajinder Sandhu
Milton,ON
Summary
Accomplished Franchise Owner at Comfort Keepers Home Care, adept in operations management and staff hiring, significantly increased franchise revenue through innovative strategies. Skilled in fostering strong customer relations and developing leadership teams, ensuring compliance with brand standards and enhancing competitive market positioning. Demonstrates exceptional problem-solving and team management abilities.
Overview
13
13
years of professional experience
Work History
Franchise Owner
Comfort Keepers Home Care
02.2021 - 07.2024
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Increased franchise revenue by implementing innovative marketing strategies and promotional events.
- Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
Professional School Bus Driver
First Student
02.2016 - 08.2019
- Transported passengers safely along prescribed routes according to tight schedules.
- Maintained punctual transportation service for students by adhering to established routes and schedules.
- Developed strong relationships with fellow drivers, dispatchers, mechanics, and other key personnel involved in maintaining smooth operation of the transportation department.
- Implemented conflict resolution strategies among students when necessary, fostering a peaceful travel experience for all passengers.
- Enhanced safety by conducting regular vehicle inspections and maintenance procedures.
- Contributed to efficient communication between school officials by reporting any significant issues or concerns in a timely manner.
- Communicated regularly with parents regarding pick-up times, drop-off locations, and any incidents that occurred on the bus.
- Responded quickly to changing weather conditions or road hazards, adapting driving techniques accordingly to maintain safety standards.
Supervisor - Catering
Tim Hortons
03.2011 - 08.2015
- Streamlined catering processes for a smoother workflow and improved staff productivity.
- Ensured compliance with health department regulations, maintaining a clean, safe working environment for all staff members.
- Facilitated clear communication between kitchen and service staff, ensuring accurate order fulfillment and timely delivery to guests.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Enhanced customer satisfaction by actively addressing concerns and providing personalized solutions.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
Bachelor of Science - Nursing Education
Baba Farid University
India10-2006
Skills
- Brand compliance
- Franchise relations
- Operations management
- Small business operations
- Customer relations
- Client service
- Staff management
- Staff hiring
- Business management
- Consulting
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Baking
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- I participate in low-impact exercises to strengthen core muscles
- Gym Workouts
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Franchise Owner
Comfort Keepers Home Care
02.2021 - 07.2024
Professional School Bus Driver
First Student
02.2016 - 08.2019
Supervisor - Catering
Tim Hortons
03.2011 - 08.2015
Bachelor of Science - Nursing Education
Baba Farid University
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