Rajinder Kumar
London,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Canada Life
06.2024 - Current
- Effectively troubleshooting Dental telephone inquiries
- Plan accurate response to plan members, dental providers and plan administrators, while maintaining the highest level of customer service.
- Working with various applications such as BEN, Salesforce, Cisco finesse and SAP.
- Providing multi-tasking while on call working with various application.
- Assisting the customer while maintaining code of conduct according to company's policies.
- Constantly learning and working on the new applications as per job's requirements.
Advertising Account Specialist
JD Power
12.2020 - 05.2022
- Collaborated with client sales team and internal partner managers to execute online sales campaigns, optimize their success, and track enrollments and success metrics
- Documented workflows and outcomes of business analysis and was responsible for obtaining sign-off on specifications from client
- Provided reporting, analysis, and insight for client ad campaign performance of all scopes
- Engaged in key departmental projects and other duties as required by the position
- Worked with our partner Companies to help Installing GTM Tag's for our clients
- Collaborated with stakeholders to define project objectives and criteria.
- Daily Interaction calls and emails with Clients and development team.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Provided help with submitting CIDs to our clients to link with Google Ad's.
- Conducted stakeholder interviews to gather requirements.
Business Development Executive
CBA Infotech
08.2015 - 11.2016
- Hand-On experience of tools like Jira and confluence
- Accurately identify and resolve client's issues by providing effective day-to-day support while making client satisfaction a top priority
- Made schedule for projects to meet deadlines and releasing those projects on time
- Provided client effective and error-free support and suggest changes where needed
- Daily Interaction calls with Clients and development team.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Daily Interaction calls with Clients and development team.
- Built relationships with customers and community to promote long term business growth.
Education
Project Management
Cegep
Montreal, QC07.2018
Software and Information System Testing -
Fanshawe College
London, ON08.2017
Bachelor of Computer Science -
Punjab Technical University
Punjab, India06.2015
3 Years Diploma in Computer Science Engineering -
Punjab State Board of Technical Education
Punjab, India06.2010
Skills
- Waterfall and Agile
- Jira
- Excel
- Business Analyst
- Project Management
- CSM Scrum Master
- Problem-solving
- Analytical Skills
- Data and Analytics
- Agile and Scrum Environments
- Customer Service
- Attention to detail
- Multi-tasking
- Scrum Methodology
- Client Meetings
- Data Entry
- Customer Relations
- Client Relations
- Documentation
- Excellent communication
- Test Case Scenarios
- User Acceptance Testing (UAT)
Certification
Certified Scrum Master CSM
Fundamentals of Business Analyst
Projects
EWheelz Bus Travel Website: Testing of bus travelling ticket booking website by applying the testing techniques during the college capstone project and we successfully tested it.
• Technologies: Selenium testing, JMeter for non-functional testing
• Role: Selenium testing using web browser, Selenium web driver testing using java
• Organization: Capstone Fanshawe College Project
• Generated reports using analytics data to measure website performance.
• Implemented changes as needed based on customer feedback.
•Contribute to Software Test Plans to define the scope, objectives, and approach of testing activities.
Woody's
• Applied project management life cycle methodologies and procedure to create each document for example after first phase of project (initiation) we made a project charter
• Made documents on change management, communication, risk management and also made work breakdown structure
• Monitored our project to see that whether we are on schedule and completed milestones as required or not, At the end, we made a presentation and learned lessons
Languages
English
Full Professional
Timeline
Customer Service Representative
Canada Life
06.2024 - Current
Advertising Account Specialist
JD Power
12.2020 - 05.2022
Business Development Executive
CBA Infotech
08.2015 - 11.2016
Project Management
Cegep
Software and Information System Testing -
Fanshawe College
Bachelor of Computer Science -
Punjab Technical University
3 Years Diploma in Computer Science Engineering -
Punjab State Board of Technical Education
Certified Scrum Master CSM
Fundamentals of Business Analyst
Similar Profiles
Londa Vavi MandakuLonda Vavi Mandaku
Distribution Digital Support Specialist at Canada LifeDistribution Digital Support Specialist at Canada Life
Amroj AmrojAmroj Amroj
Customer Service Specialist at Canada LifeCustomer Service Specialist at Canada Life
Nicole LaplanteNicole Laplante
Customer Service Supervisor at Canada LifeCustomer Service Supervisor at Canada Life