Rajinder Kaur
16 Morgandale Rd, Brampton,ON
Summary
Customer Service Representative with a proven track record HDFC Bank. Excelled in building client relationships and resolving complaints, enhancing customer loyalty. Skilled in MS Office and problem-solving, demonstrating exceptional communication and time management abilities. Achieved significant improvements in customer satisfaction and hygiene standards.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
HDFC Bank
Punjab, India
02.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Nail Technician
Beauty Bazz Salon
Punjab, India
11.2022 - 10.2023
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Receptionist
KS Group of Company, Khanna, India
Punjab, India
08.2023 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Master Of Commerce - Management And Leadership
Guru Nanak National College
Punjab, India05.2017
Bachelor Of Commerce - Management And Leadership
Guru Nanak National College
Punjab, India 04.2015
Skills
- Certificate in Accounting and MS Office
- Customer Service
- Time Management
- Problem-solving skills
- Strong communication skills
- MS Office ( Word, Excel, PowerPoint )
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Receptionist
KS Group of Company, Khanna, India
08.2023 - 11.2023
Nail Technician
Beauty Bazz Salon
11.2022 - 10.2023
Customer Service Representative
HDFC Bank
02.2021 - 06.2022
Master Of Commerce - Management And Leadership
Guru Nanak National College
Bachelor Of Commerce - Management And Leadership
Guru Nanak National College