Raji Mosisa
Calgary
Summary
Results driven professionals, with diverse experience in customer service, warehouse coordination, box truck driving and heavy equipment operation in the mining industry. Committed to safety and collaboration, boasting a solid track record of achieving results. Holds multiple equipment operation and safety certifications. Enthusiastic about personal interests, including hiking, traveling, and martial arts. High School Diploma from James Fowler High School.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Agent Level 2
EFC Aviation (Albian & Horizon )
Fort McMurray
04.2025 - Current
- Assisted passengers with flight check-ins and travel inquiries.
- Accurately tagged and processed baggage for efficient and safe handling.
- Coordinated with ground staff to support smooth airport operations.
- Provided professional, friendly service while ensuring safety and customer satisfaction.
Warehouse coordinator
Herc Rentals
11.2023 - 06.2024
- Managed equipment rentals and returns, ensuring accurate inventory and timely delivery.
- Various rental equipment operated for inspections and customer demonstrations.
- Maintained inventory records and coordinated with customers to meet rental needs.
- Enforced safety protocols and optimized warehouse operations.
- (Suncor site)
Delivery Driver & warehouse coordinator
Signature Lighting
05.2020 - 08.2023
- Operated box trucks to transport materials across the city.
- Ensure adherence to safety protocols and report issues promptly.
- Uphold daily equipment logs and collaborated to ensure efficient deliveries.
Light Equipment Operator
Lowes
05.2019 - 04.2020
- Proficiently operated forklift, scissor lift, and order picker machines.
- Efficiently organized and managed merchandise.
- United with team members for task completion.
Heavy Equipment Operator
Teck Resources
01.2018 - 03.2019
- Operated Cat 777 haul trucks, consistently contributing to meeting production targets.
- Ensured unwavering compliance with all company, clients, and legislated safety policies, operating standards, and procedures.
- Conducted meticulous walk-arounds, safety checks, and field-level risk assessments, resulting in zero accidents.
- Proactively reported equipment issues, leading to swift maintenance and minimal downtime.
Water Technician
Dakow
12.2016 - 12.2017
- Conducted water quality testing and system maintenance.
- Assisted in troubleshooting and repairing water treatment equipment.
- Performed inspections to ensure safety and compliance.
- Provided technical support and maintained records.
Education
High School Diploma -
James fowler high school
Skills
- Advanced expertise in precision maintenance
- Strong attention to detail
- Commitment to adhering to safety protocols
- Strategic route optimization
- Logistics management
- Cost savings
- Proficient in physically demanding tasks
- Excellent labor skills
- Positive attitude
- Collaborative work environment
- Motivated work environment
- Exceptional empathy
- Enhanced customer service interactions
- Strong teamwork
- Time management skills
- Efficient project deadline management
Certification
- Class 5 with Q driving license
- WHMIS
- First AID
- CSO, H2S Alive, MEWP & Fall Protection
- Forklift, Scissor Lift, Order Picker, Tele-handler, Boom lift, Skid steer, SSOT & Power jack.
Timeline
Customer Service Agent Level 2
EFC Aviation (Albian & Horizon )
04.2025 - Current
Warehouse coordinator
Herc Rentals
11.2023 - 06.2024
Delivery Driver & warehouse coordinator
Signature Lighting
05.2020 - 08.2023
Light Equipment Operator
Lowes
05.2019 - 04.2020
Heavy Equipment Operator
Teck Resources
01.2018 - 03.2019
Water Technician
Dakow
12.2016 - 12.2017
High School Diploma -
James fowler high school