Trudy Wilson
Lower Sackville,NS
Summary
Outgoing and friendly, with over 10 years of experience within the Aviation/Travel Industry, seeking opportunities to further my career. I have excellent communication skills, strong leadership skills and teamwork abilities. I have excellent computer skills and have experience using specialized programs including Microsoft Office, My FBO, Sabre, and CIRYS Travel Management, among others
Overview
13
13
years of professional experience
Work History
Customer Service Agent Level 2/ Lead Relief
Executive Flight Centre
03.2020 - Current
- Maintaining a high level of customer service by ensuring all customer concerns are addressed and handled quickly and professionally
- Managing all logistic matters including arrivals & departures, flight manifests, passenger verification, coordination of check ins, communications with aircraft/ground crew/counter staff
- Assisting the CSA Lead with various tasks such as Booking of flights and accommodations, data entry, boarding flights, Lead coverage…etc.
Customer Service Representative
Precede OHS
12.2018 - 03.2020
- Handling all incoming calls for the company at head office (Centralized booking system)
- Booking appointments for all Precede locations as well as affiliates throughout North America
- Creating work orders, files and job sheets with Precedes custom software solution
- Faxing, filing, scanning, emailing and printing paperwork to appropriate locations.
Flight Dispatcher/Administrator
Montair Aviation
03.2018 - 12.2018
- Managing all logistics matters including: Dispatching of flights, Flight following, updating of weather report, fuel requests, communication with aircraft crew, ramp staff, maintenance personnel, management
- Providing administrative related duties including: data entry, photocopying, filing, scan and emailing documents to various members of the management team, maintenance personnel, etc
- Handling telephone calls and in-person visitors to the dispatch/reception area of the department.
Customer Service Agent Level 1
Executive Flight Centre
05.2015 - 11.2017
- Maintaining a high level of customer service by ensuring all customer concerns are addressed and handled quickly and professionally
- Managing all logistic matters including arrivals & departures, fuel requests, flight manifests, passenger verification, coordination of check ins, communications with aircraft/ground crew/counter staff.
Customer Service Agent
First Air
05.2011 - 05.2015
- Maintained a high level of customer service by ensuring that diplomacy is used at all times while managing check-in of passengers and their baggage
- Demonstrated exceptional computer skills by efficiently processing reservations, experienced with radio communication, and practiced strong organizational skills to operate flights of arrivals & departures
- Experienced as a flight operations agent; communicated with various stakeholders including: aircraft crews, ground crews, counter agents, OCC and numerous service providers to the industry.
Education
Travel, Tourism and Hospitality program
Academy Canada
Corner Brook, NL07.1997
High School Diploma -
John Burke High School
Grand Bank, NL06.1995
Skills
- Ability to adapt to various situations
- The ability to multitask
- Problem solving skills
- Attention to detail
- Organizational skills
- Administrative skills
- Goal-Oriented
- Strong Work Ethic
- Patience and Tolerance
- Data Entry
- Complaint resolution
- Teamwork and Collaboration
Professional Development
- Aeronautical Radio License
- Dangerous Goods Training
- SMS Training
- WHMIS Training
- CT301 Flight Attendant Certification
- First Aid
- Advance Ticketing
- Ready to Work- “Tourism Essentials
- Experience Ireland Certificate
Languages
English
Native or Bilingual
French
Elementary
Timeline
Customer Service Agent Level 2/ Lead Relief
Executive Flight Centre
03.2020 - Current
Customer Service Representative
Precede OHS
12.2018 - 03.2020
Flight Dispatcher/Administrator
Montair Aviation
03.2018 - 12.2018
Customer Service Agent Level 1
Executive Flight Centre
05.2015 - 11.2017
Customer Service Agent
First Air
05.2011 - 05.2015
Travel, Tourism and Hospitality program
Academy Canada
High School Diploma -
John Burke High School
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