Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Rajha Khalifah

San Diego

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Security Officer

Reliant Security
San Diego
04.2020 - Current
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Provided escorts for visitors as needed throughout the facility.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Monitored surveillance cameras and responded to suspicious activity.

Call Center Representative

CV Home Renovations
San Diego
10.2020 - 06.2024
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Call Center Representative

Arizona Tile & Stone Specialist
San Diego
05.2016 - 08.2020
  • Identified opportunities to upsell additional products or services when appropriate.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Performed outbound calling campaigns to promote new products or services.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Developed effective working relationships with team members across multiple departments.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Education

Associate of Arts - Film And Video Production

San Diego City College
San Diego, CA
08-2022

High School Diploma -

Hilltop Highschool
Chula Vista
07-2011

Skills

  • Customer service
  • Interpersonal communication
  • Conflict resolution
  • Regulatory compliance
  • Call management
  • Record keeping
  • Customer relationship management
  • Data entry
  • Effective communication
  • Team collaboration

Affiliations

  • Urban Gardening
  • Live Soil Education
  • Social Media Management
  • Film and Videography

Languages

Spanish
Limited

References

References available upon request.

Timeline

Call Center Representative

CV Home Renovations
10.2020 - 06.2024

Security Officer

Reliant Security
04.2020 - Current

Call Center Representative

Arizona Tile & Stone Specialist
05.2016 - 08.2020

Associate of Arts - Film And Video Production

San Diego City College

High School Diploma -

Hilltop Highschool

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Rajha Khalifah