Rajdeep Singh
Edmonton,AB
Summary
Strong work ethics and attention to detail attitude. Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing 6 years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity. Reliable and results-driven with strong time management skills and prioritization abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Nando's Canada Corporate Inc.
Edmonton, AB
07.2022 - Current
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
7 Eleven
Jasper/Hinton/Edson, Alberta
02.2018 - 03.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared and led food service training programs to teach staff various tasks.
- Performed internal audits of store systems and protocols leading to always exceeding Steritech expectations.
- Managed and supported two high volume stores (Hinton, Edson) in Alberta
- Reduced food waste by overseeing and forecasting, anticipated customers and popularity of items.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Established and managed effective controls for labor and inventory costs.
- Meet and exceed store's KPI Budget leading to exceptional store ratings and sales performance
Assistant Store Manager
7 Eleven
Edmonton, Alberta
09.2017 - 01.2018
- Supervising, coordinating, and scheduling the activities in a 24hour store operation with a staffing crew of 12 people
- Participating in community events
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Resolving issues that may arise, including customer requests, complaints, and supply shortages
- Preparing reports regarding sales volumes, merchandising and personnel matters
- Performing key holding and managerial duties sometimes, such as opening and closing the store, managing escalated complaints, developing, and implementing marketing strategies, and signing for deliveries
- Hiring and training or arranging for the training of new sales staff and monitor and report on performance
- Assigning sales workers to duties and prepare work schedules
Supervisor
Fir Street Bottle Depot
Sherwood Park
05.2017 - 08.2017
- Training workers in duties and policies
- Requisitioning or ordering materials, equipment, and supplies
- Co-ordinating, assigning and reviewing work
- Establishing work schedules and procedures
- Coordinating activities with other work units or departments
- Preparing and submitting month-end reports
Senior Sales Associate
7 Eleven
Edmonton, Alberta
01.2017 - 08.2017
- Receiving vendors and ensuring invoices balance with delivery in accordance with store policy and company loss prevention practices
- Aiding in maintaining a clean, customer friendly environment in the store
- Assisting in training of junior staff
- Maintaining interior and exterior store image standards by general store cleaning and by providing routine maintenance to all beverage and food service equipment Performing all regular cleaning activities and other tasks that are included on job assignments
Sales Associate
7 Eleven
Edmonton, Alberta
05.2016 - 12.2016
- Providing prompt, efficient, and courteous customer service
- Aiding in maintaining a clean, customer friendly environment in the store
- Ringing customer sales on an electronic cash register
- Receiving cash from customers and give correct change
- Performing all regular cleaning activities and other tasks that are included on job assignments
- Forecasting, ordering, and stocking merchandise
Education
Administration Diploma - Business, Finance
2017, NAIT
Edmonton, ABSkills
- Merchandizing
- Exceptional Steritech performance
- Community Service Involvement
- Customer Complaint Handling
- Strong Organizational Skills
- Organizational dynamics and structure
- Cost Reduction
- Quality Assurance
- Business Leadership
- Project management
- Data and financial analysis
- Business planning and strategy
- Business law
Certification
Valid Class 5 License, First Aid Certification, Food Safe Level 1 Certification ,Amateur Baseball player, Recreational badminton, Working Out
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Assistant General Manager
Nando's Canada Corporate Inc.
07.2022 - Current
Store Manager
7 Eleven
02.2018 - 03.2022
Assistant Store Manager
7 Eleven
09.2017 - 01.2018
Supervisor
Fir Street Bottle Depot
05.2017 - 08.2017
Senior Sales Associate
7 Eleven
01.2017 - 08.2017
Sales Associate
7 Eleven
05.2016 - 12.2016
Administration Diploma - Business, Finance
2017, NAIT
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