Rajbala
Burlington,Canada
Summary
Dynamic marketing professional with a proven track record at Uflex, driving a 20% increase in lead conversion. Skilled in customer experience and relationship management, I excel in coaching and mentorship, fostering team growth while ensuring regulatory compliance. My strategic insights enhance business development and elevate client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Motivator
GoodLife Fitness
Burlington, Canada
11.2023 - 02.2025
- Delivered outstanding customer experience by providing tailored fitness coaching to over 150 members weekly
- Trained and mentored 8+ new team members, boosting retention by 30%
- Led performance tracking initiatives using performance management dashboards; reduced missed KPIs by 25%
- Encouraged professional development through workshops and peer coaching
- Ensured compliance with internal standards and regulatory requirements
- Conducted analysis on the competitive landscape to improve member engagement and increase monthly memberships by 12%
Marketing Officer
Uflex
Delhi, India
06.2022 - 09.2023
- Managed regional campaigns that resulted in a 20% increase in lead conversion and a 15% sales uplift
- Coordinated marketing activities aligned with regulatory requirements and corporate guidelines
- Conducted coaching sessions to upskill 5+ junior staff in campaign tools
- Used CRM tools to track customer needs and resolve 98% of client inquiries within 24 hours
- Developed content and messaging based on the competitive landscape, driving higher customer acquisition
- Promoted a culture of professional development by initiating a mentorship program
Marketing Officer
NetPro PC
Noida, India
01.2021 - 03.2022
- Oversaw B2B marketing strategies and client account coordination, improving overall campaign ROI by 28%
- Strengthened customer relationship management by launching a feedback loop that improved satisfaction by 22%
- Ensured full compliance with legal and regulatory requirements across all outreach efforts
- Led regular knowledge transfer meetings to align internal teams on project updates and client priorities
- Participated in portfolio management planning and new business pitch support
Education
Postgraduate Certificate - Project Management
Algoma University
Mississauga, ON01-2025
MBA - Finance
AKTU
NOIDA10-2020
Bachelors - Commerce
University of Delhi
India08-2017
Skills
- Customer experience and relationship management
- Mortgage lending expertise
- Coaching and mentorship
- Business development strategies
- Leadership and performance management
- Regulatory compliance
- Account and portfolio oversight
- Problem resolution skills
- Effective communication
- Knowledge transfer initiatives
- Competitive analysis
- Professional development planning
- Confidentiality practices
- Activity coordination
Certification
PMP Certified, Project Management Institute
Timeline
Motivator
GoodLife Fitness
11.2023 - 02.2025
Marketing Officer
Uflex
06.2022 - 09.2023
Marketing Officer
NetPro PC
01.2021 - 03.2022
Postgraduate Certificate - Project Management
Algoma University
MBA - Finance
AKTU
Bachelors - Commerce
University of Delhi
Similar Profiles
William EssibrahWilliam Essibrah
Customer Service Representative (CO-OP) at GoodLife FitnessCustomer Service Representative (CO-OP) at GoodLife Fitness
Gabriel Sant'AnnaGabriel Sant'Anna
Personal Trainer at GoodLife FitnessPersonal Trainer at GoodLife Fitness
Katherine PerezKatherine Perez
Fitness Advisor at GoodLife FitnessFitness Advisor at GoodLife Fitness
Gerard TuanquinGerard Tuanquin
Sales Representative at Goodlife FitnessSales Representative at Goodlife Fitness
Chantel CollingsChantel Collings
Front of House Manager at Scaddabush BurlingtonFront of House Manager at Scaddabush Burlington