Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Saamanen

Hamilton

Summary

I am a driven GoodLife Fitness leader with a proven track record of surpassing goals and fostering unparalleled customer loyalty. Excelled in management roles, winning AGM/MCM of Excellence, and consistently achieving sales targets. Demonstrates exceptional time management and interpersonal skills, ensuring peak performance and high employee satisfaction. Cultivates strong relationships, enhancing long-term success.

Overview

18
18
years of professional experience

Work History

Motivator

GoodLife Fitness
01.2023 - Current
  • Greeting my morning members with a smile and knowing there needs (ie Towel, tanning , a group fitness class)
  • Ensure all cleaning duties are completed to ensure a Pleasant and Present experience for the members
  • Opening and distributing of any orders that arrive.
  • Completing ordering and assisting the General Manager to ensure that we have all the supplies needed.
  • Signing up potential members and ensuring they get started in the club properly
  • Assisting members with any concerns or problems they may have, by using the sources available Med Chat, Help Desk platform
  • Managed conflict resolution within teams, ensuring a harmonious work environment conducive to productivity and growth.
  • Was the team captain for Move 4 Kids and planned all the events for the week , including Group Fitness Showcase.
  • Mentored new hires, fostering a supportive and inclusive company culture.
  • Developed an accessible knowledge-sharing platform for employees to exchange ideas, best practices, and learn from each other''s experiences collaboratively.

Front Desk Manager

GoodLife Fitness
05.2015 - 06.2022
  • Assistant to the General Manager to ensure all sales goals, revenue goals and controlling expenses to ensure a profitable club.
  • Upheld Goodlife's Core Values to ensure all members received a friction free member experience all while staying completely Customer Focused.
  • Using the skill of Interpersonal Savvy always building appropriate relations with both Members and Staff.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Ran the Jump Facility
  • Over saw the Pool and Health and Safety.
  • Ordered all supplies and handled all facility repairs and

Learning Specialist

GoodLife Fitness
12.2014 - 05.2015
  • Worked within the Hamilton Area assisting the Divisional Manager with New Hires and Clubs that needed support
  • Used my skills and experience to train New Assistant General Managers, Fitness Managers and Running clubs in the Managers Absence.
  • Using Microsoft and Following Charts and expectations laid out by Head Office I was able to make a great impact in this position.

General Manager

GoodLife Fitness
08.2012 - 11.2014
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Focusing on hitting all sales and service goals we were able to hit every month but one and maintained a solid member base.
  • Ensured club was always Pleasant and Present. Always striving to pass all Audit inspections.

Assistant General Manager

Goodlife Fitness
08.2008 - 07.2012
  • Always striving to ensure the clubs were at there best and ensure I was leading by example.
  • Member retention and induction was the focus and I was able to Win AGM/MCM of Excellence in two separate years and also with two separate clubs which we also Won Top Club.
  • Working closely with the General Manager to stay on top of all aspects of the club .
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Customer Service Representative

GoodLife Fitness
11.2006 - 07.2008
  • Greeting all members every morning with a Smile
  • Achieving and Exceeding all goals set out .
  • Being part of a team and taking on a leadership role.
  • Winning Customer Service Representative of the Year.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Sir Allan McNab
Hamilton
07.1982

Skills

  • Drive to achieve and surpass Goals with Proven results
  • Peak Attitude and Caring have always been the most important of our 7 Core Values
  • My strong Work Ethic
  • I have excellent time management and always ensure jobs and goals are achieved on a timely basis
  • I have been in Customer Service all the my life, always working with People since the age of 16 and was in Management portions with two previous Companies that do not exist and anymore, Consumers Distributing and Zellers
  • Always being in the moment and focused on the task/customer

Timeline

Motivator

GoodLife Fitness
01.2023 - Current

Front Desk Manager

GoodLife Fitness
05.2015 - 06.2022

Learning Specialist

GoodLife Fitness
12.2014 - 05.2015

General Manager

GoodLife Fitness
08.2012 - 11.2014

Assistant General Manager

Goodlife Fitness
08.2008 - 07.2012

Customer Service Representative

GoodLife Fitness
11.2006 - 07.2008

High School Diploma -

Sir Allan McNab

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Michele Saamanen