RAJANVEER SHARMA
Winnipeg,MB
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Quality Inn Suites
Brampton, ON
05.2023 - 08.2023
- Exceeded performance metrics consistently, earning recognition as top performer within team
- Trained staff to provide excellent customer service, apply best practices and comply with procedures
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed over 50 customer calls per day.
Breakfast Attendant
Quality Inn Suites
Brampton , ON
05.2022 - 05.2023
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines..
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Efficiently managed and served high volume of 50-100 customers daily in busy hotel environment.
- Provided exceptional customer service, ensuring positive dining experience for all guests..
- Handled customer inquiries and resolved complaints to maintain customer satisfaction.
- Assisted in training new staff members on service protocols and hotel standards.
Education
Business Marketing - Business Marketing
Conestoga College
Kitchener, ON10.2023
Skills
- Communication
- Strong multitasking
- Cleanliness and hygiene
- Kitchen Staff Support
- Order Taking
- Critical thinking
- Problem solving
- Time management
- Active listening
- Customer service
- Research
- Escalation resolution
- Data entry
Certification
- Fidelity Investments Customer Relationship Advocate Job Simulation on Forage, 04/2024, Completed a simulation focused on learning customer service on the Fidelity Investments team. Navigated multiple customer calls effectively using active listening skills.
.
Courses Certificates
- Professional Selling Simternship, Stukent, 4 month
- Zendesk Customer service Professional Certificate
Timeline
Customer Service Representative
Quality Inn Suites
05.2023 - 08.2023
Breakfast Attendant
Quality Inn Suites
05.2022 - 05.2023
Business Marketing - Business Marketing
Conestoga College
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