Summary
Overview
Work History
Education
Skills
Timeline
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Raj Zalavadiya

Belleville,ON

Summary

Customer-focused Technical Support Specialist with a background in mechanical engineering, manufacturing, and field service. Skilled at diagnosing technical issues, providing clear solutions to clients, and delivering exceptional customer experiences in fast-paced environments. Strong communication abilities combined with hands-on technical expertise, ensuring accurate troubleshooting, high customer satisfaction, and efficient resolution of complex problems.

Overview

5
5
years of professional experience

Work History

Field Service Technician

Bell
05.2023 - 04.2025
  • Delivered on-site technical support for residential customers, ensuring timely resolution of service issues.
  • Performed 200+ fiber optic splices and 150+ optical connections with high accuracy, improving service reliability to 98%.
  • Conducted diagnostic testing (OTDR) on 180+ fiber cables, identifying faults and providing effective solutions on-site.
  • Maintained strong communication with customers to explain technical issues and next steps in clear, non-technical language.
  • Consistently achieved 97% on-time project completion under tight deadlines.

Customer Service Associate

D-Mart
01.2020 - 11.2022
  • Maintained comprehensive product knowledge to effectively support customers with troubleshooting, billing inquiries, and technical issues.
  • Coordinated with internal teams to escalate unresolved matters and ensured timely follow-up with customers.
  • Assisted customers through step-by-step troubleshooting, system configurations, and software installations via phone and remote desktop tools.
  • Accurately documented customer interactions, issues, and resolutions in the ticketing system to ensure proper record-keeping and timely updates.

Education

Bachelor of Engineering - Mechanical Engineering

Gujarat Technical University
Surat, Gujarat
04-2019

High School Diploma -

Conestoga College
Guelph, ON

Skills

  • Customer Service & Client Support
  • Technical Troubleshooting & Diagnostics
  • Automotive & Mechanical Knowledge
  • Product Installation & Maintenance
  • Technical Documentation & Reporting
  • Communication & Problem-Solving Skills
  • Process Improvement & Quality Assurance
  • Tools & Software: AutoCAD, SolidWorks, Inventor, Revit, MS Office, MS Project, ERP, POS
  • Technical Expertise: Troubleshooting, diagnostics, installation, mechanical assembly, product testing
  • Soft Skills: Active listening, clear communication, conflict resolution, adaptability

Timeline

Field Service Technician

Bell
05.2023 - 04.2025

Customer Service Associate

D-Mart
01.2020 - 11.2022

Bachelor of Engineering - Mechanical Engineering

Gujarat Technical University

High School Diploma -

Conestoga College

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Raj Zalavadiya