Mike Simpson

Toronto,Ontario

Summary

Resourceful and adaptable professional with a strong background in technical services, customer support, and project coordination. Experienced in organizing events and leading marketing/branding efforts through entrepreneurial work. Known for strong problem-solving skills, clear communication, and the ability to thrive in fast-paced, collaborative environments. Now seeking to apply creative strengths and operational experience in a new role within the creative or communications sector.

Overview

years of professional experience

Work History

Service Technician / Field Support Specialist

Data Center Technologies

Pickering, Ontario

05.2009 - 10.2024

Delivered 14+ years of reliable, customer-facing technical service in fast-paced, high-stakes environments.
Built strong client relationships through clear communication, timely support, and tailored solutions.
Managed complex installations and projects independently, demonstrating strong organizational and problem-solving skills.
Responded to urgent service calls with professionalism and composure, resolving critical issues under pressure.
Maintained detailed documentation and service records, ensuring accuracy, compliance, and transparency.
Trained end users and clients on system operations, showcasing patience, adaptability, and knowledge-sharing abilities.
Adapted quickly to evolving technology, tools, and client needs, consistently meeting performance goals and deadlines.

Founder & Label Manager

Hosehead Records

Toronto, Ontario

03.2011 - 06.2017

Founded and managed an independent record label, overseeing artist relations, contract negotiations, and project timelines.
Directed all stages of music production and global distribution, including vinyl, cassette, and digital formats.
Designed visual assets including album artwork, merchandise, promotional materials, and web content, maintaining a consistent brand identity.
Led marketing and social media strategy to promote releases and grow audience engagement through targeted campaigns and community events.
Planned and executed live shows and promotional events, handling logistics, vendor coordination, and audience outreach.
Managed e-commerce platforms and customer experience, ensuring seamless online sales and communication.
Developed strong creative, operational, and entrepreneurial skills through hands-on leadership in a fast-paced, DIY environment.

Sporting Goods Sales & Service Associate

Canadian Tire

Ajax, Ontario

12.2007 - 05.2009

Delivered personalized customer service, offering product recommendations and resolving issues to ensure satisfaction.
Drove sales by promoting store promotions and upselling relevant sporting goods.
Managed transactions efficiently, including returns and exchanges.
Maintained organized merchandise displays and performed regular inventory checks.
Collaborated with team members and management to meet sales targets and optimize store operations.
Stayed up to date on product knowledge and seasonal trends to enhance customer interactions.

Education

Bachelor Degree - Music Business Management

Durham College

Oshawa, Ontario

06.2011

High School Diploma -

Pickering High School