Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Raime Arslanova

Toronto,ON

Summary

A client-oriented qualified Finance Specialist with over 6-year experience in loan regulation and analysis. Based on diligence and high responsibility, ranked № 1 in KPI at previous jobs. Increased sales revenue by 200% in one month. Customer review satisfaction - 99%.

Expertise in legal complexities of loans, payment plans, scoring, interest rates and finance assessment. Specializes in helping companies to ensure a high level of satisfaction for credit customers.

Experienced in upselling and cross-selling additional products and services with a proven history of increasing company's revenue.

Overview

10
10
years of professional experience

Work History

Foreign Exchange Teller

Exchange Corporation Inc.
Toronto, ON
08.2023 - Current
  • Greeted customers and verified identification for currency exchange transactions.
  • Provided accurate information to customers regarding current foreign exchange rates.
  • Processed customer deposits, withdrawals, and payments in accordance with company policies and procedures.
  • Calculated and recorded foreign exchange transactions accurately according to standard operating procedures.
  • Verified customer account balances prior to executing foreign exchange transactions.
  • Resolved customer inquiries and complaints in a timely manner while providing excellent customer service.
  • Performed research into potential fraudulent activities related to currency exchanges.

Credit Specialist

LLC Fresh-Credit
, Ukraine
10.2020 - 05.2022
  • Supervised incoming payment process in compliance with policies and procedures.
  • Managed the review and processing of customer’s documents, 1000 clients a month: tax-exempt forms, purchase orders, and quotes.
  • Analyzed a high volume of financial documents and statements to solidify creditworthiness and identify risk factors.
  • Corresponded with customers to resolve outstanding balances.
  • Conducted administration support and monitored past dues delinquent accounts.
  • Maintained departmental records for bad debt allowances, risk reports, cash projections, and other pertinent credit/A/R related records.
  • Managed production and distribution of customer dunning letters and processing of credit applications
  • Inbound/Outbound calls and emails to customers in regard to past due accounts.

Financial Products Sales Manager

LLC Finanbi LLC Finleb
, Ukraine
01.2018 - 05.2020
  • Managed sales budget and ensured expenses were within budgetary limits.
  • Facilitated providing loans, insurance, and legal products in the CRM and QM-base program.
  • Re-engaged inactive clients through outbound phone calls.
  • Ensured all sales activities complied with company policies, industry regulations and legal requirements.
  • Finalized contracts and maintained accurate and up-to-date records of all cash transactions.
  • Analyzed sales data to identify trends and areas for improvement. This includes monitoring sales performance, tracking customer satisfaction, and identifying opportunities for growth.

Regional Sales Coordinator

LLC Vog
, Ukraine
03.2015 - 12.2017
  • Coordinated sales team to develop and execute sales strategies, coordinated sales campaigns, monitored sales performance.
  • Built strong and long-lasting relationships with customers by managing customer accounts, communicating with customers proactively, and providing exceptional customer service.
  • Analyzed sales data and prepared reports on sales performance, customer feedback, and market trends.
  • Proficient use of 3D Ceramic, Potamus and 1C software. (Internal programs of companies approved by the government at the state level)
  • Steer sales databases created sales presentations, and responded to customer inquiries.

Commercial Project Sales Manager

LLC Telecom Express
, Ukraine
06.2014 - 03.2015
  • Successfully led 4 projects: logistics, documentation, outsourcing and client consultation.
  • Developed and implemented sales strategies to increase market share.
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.

Education

Bachelor of Economics -

Moscow Economic Institute
Moscow
06.2019

Document Processing Specialist Diploma -

Crimean Multidisciplinary College

Honor Degree -

Simferopol Higher Vocational College of Railway Transport

Skills

  • Financial Services
  • Financial Analysis
  • MS Office Proficient
  • Reliable
  • Customer Relationship Building
  • Communication
  • Operations management
  • Upselling financial product
  • Debt and Credit Management
  • Currency and Coin Counter
  • Bilingual in Ukrainian, Russian, Turkish
  • Banking

Languages

  • ENGLISH
  • UKRAINIAN
  • RUSSIAN

Accomplishments

  • Ranked "The Best Employee of the year" and financially rewarded for upselling additional products and services.
  • Leading position in the department in upselling additional financial products during 2 years of work. .
  • Developed collaborative relations with Sales & Operations, increasing the average check.
  • Conducted client searches for individuals and legal entities, which led to 30+ new customers monthly.
  • Overfullfilled sales plan for financial insurance by 200%.
  • Handled clients' outstanding debts of 50.000 CAD monthly.
  • Leading position in Customer Centricity ranking: 99-100% when the objective was 80%.
  • Handled inquiries from around the globe.
  • Fulfilled 100% of client-oriented plans.

Timeline

Foreign Exchange Teller

Exchange Corporation Inc.
08.2023 - Current

Credit Specialist

LLC Fresh-Credit
10.2020 - 05.2022

Financial Products Sales Manager

LLC Finanbi LLC Finleb
01.2018 - 05.2020

Regional Sales Coordinator

LLC Vog
03.2015 - 12.2017

Commercial Project Sales Manager

LLC Telecom Express
06.2014 - 03.2015

Bachelor of Economics -

Moscow Economic Institute

Document Processing Specialist Diploma -

Crimean Multidisciplinary College

Honor Degree -

Simferopol Higher Vocational College of Railway Transport

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Raime Arslanova