Raihan Shahid
Brampton,ON
Summary
Dedicated individual with strong customer service skills and a proven ability to enhance the shopping experience. Skilled in product knowledge, verbal and written communication, and teamwork, with a focus on time management and organization. Dependable and multilingual, able to effectively handle diverse customer needs in fast-paced environments.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Impact Fellow
Canadian Gap Year Association
Toronto, Ontario
11.2023 - 04.2024
- Led the creation of a podcast aimed at promoting mental wellness and providing valuable resources to the community
- Produced, edited, and published podcast episodes, focusing on mental health topics
- Received weekly 1-on-1 mentoring sessions with experienced coaches, refining project goals, strategies and execution
- Engaged with community members through interactive social media posts, weekly workshops, and Q&A sessions
FBA Associate
S.H.O Trade Inc.
Brampton, ON
07.2020 - 06.2021
- Labeled, recorded, and inspected quality of several items such as books and skincare
- Organized several items on racks, shelves, and bins to maintain established order.
- Assembled several thousand boxes, cartons, and containers to ensure timely and accurate shipments.
- Answered calls, addressing customer inquiries and resolving issues.
Education
High School Diploma -
Harold M. Brathwaite Secondary School
Brampton, Ontario 09.2020 - 06.2024
Skills
Customer Service
Product Knowledge
Verbal and Written Communication
Teamwork
Multi-tasking
Time-management
Organization
Dependability
Call-handling
Multilingual
Certification
First Aid & CPR, Canadian Red Cross (2024)
Timeline
Impact Fellow
Canadian Gap Year Association
11.2023 - 04.2024
High School Diploma -
Harold M. Brathwaite Secondary School
09.2020 - 06.2024
FBA Associate
S.H.O Trade Inc.
07.2020 - 06.2021
First Aid & CPR, Canadian Red Cross (2024)
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