Hi, I’m
RAHUL PILLAI
Moncton,NB
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding customer service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. High-energy, customer service-oriented professional with a strong knowledge in technology.
Overview
5
years of professional experience
4
Certification
Work History
The Cooperators
Licensed Insurance Representative
01.2023 - Current
Job overview
- Calculated more than 50 quotes a day and educated potential clients on insurance policies.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Upsold additional products and services after identifying customer needs and requirements.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Asurion
Computer Helpdesk Technician
01.2022 - 10.2022
Job overview
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Researched product and issue resolution tactics to address customer concerns.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Concentrix
Advisor II
02.2021 - 01.2022
Job overview
- Built and maintained relationships with clients to provide ongoing support.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Tasty Shawarma
Line Cook
06.2019 - 01.2021
Job overview
- Cooked, arranged, and presented high-quality food in a timely fashion while following standardized protocols
- Established and maintained cordial and professional working relationships with other staff, supervisors, and customers
- Maintained high standards of customer service during high-volume, fast-paced operations
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
Blossom Tours & Travels, Adoor
Travel Assistant
11.2018 - 01.2019
Job overview
- Input traveler information into system, resolved schedule conflicts and assessed fees owed to complete trip packages.
- Helped plan out accommodations and transportation for individual, couple and family clients.
- Maintained database of customers, planned trips and dedication information for travel staff.
- Fielded inquiries via email, telephone and web chat about travel services.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Sarathy Auto cars
Customer Care Executive
06.2018 - 11.2018
Job overview
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept accurate records of all customer interactions and transactions.
- Conducted surveys to determine customer opinion of products and services.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
Education
Seneca College of Applied Arts And Technology , North York, ON
College Diploma from Tourism Travel Service Management (GTB)
09.2020
Indian School Seeb , SULTANATE OF OMAN
Grade 12 from Computer Science
04.2017
Skills
- Multitasking
- Time Management
- Excellent Computer Skills
- Proficient with MS Word, Excel,PowerPoint, C, Adobe
- Negotiation
- Problem Solving
- Leadership
- Customer service Multilingual
- Customer Interaction
- Professional Relationships
Certification
Guest Service Gold Certification, Cruise Lines International Association (CLIA) Certification, Travel Insurance Program (THIA) Certification, Manulife World Certification
Timeline
Licensed Insurance Representative
The Cooperators
01.2023 - Current
Computer Helpdesk Technician
Asurion
01.2022 - 10.2022
Advisor II
Concentrix
02.2021 - 01.2022
Line Cook
Tasty Shawarma
06.2019 - 01.2021
Travel Assistant
Blossom Tours & Travels, Adoor
11.2018 - 01.2019
Customer Care Executive
Sarathy Auto cars
06.2018 - 11.2018
Seneca College of Applied Arts And Technology
College Diploma from Tourism Travel Service Management (GTB)
Indian School Seeb
Grade 12 from Computer Science
Guest Service Gold Certification, Cruise Lines International Association (CLIA) Certification, Travel Insurance Program (THIA) Certification, Manulife World Certification
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