Rahul Kalia
Brampton
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Security industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
TTC Security Specialist
ASP Securities
01.2024 - 02.2025
- Customer service
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Use Of Force
- Responded to customer requests for products, services, and company information.
Patrol Officer
Allied Universal
02.2023 - 03.2024
- Customer Service
- Extended Shifts
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
Security Guard
Paragon Securities
05.2022 - 02.2023
- Proficient with CCTV monitoring
- Extended Shifts
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Patrolling
- Customer Service
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Trainer Assistant
Fedex Ground
10.2021 - 02.2023
- Sorts packages and stacks them on wooden pallets
- Reports any issues to the warehouse manager
- Loads and unloads packages at the warehouse
- Developed assessment surveys, feedback and monitoring systems to drive analysis for training program reporting.
- Scheduled venue, prepared course materials, and formatted and branded materials to facilitate smooth training session.
- Prepared materials for skills development classes.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 100%.
Insurance Consultant
Bajaj Allianz
09.2020 - 07.2021
- Ensuring post-sales support and customer satisfaction
- Evaluated competitors' products and services to gain competitive advantage.
- Generated leads through cold-calling, networking and other outreach methods.
- Developed and implemented promotional strategies to increase customer base.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Insurance Consultant
Punjab National Bank MetLife
03.2019 - 03.2020
- Achieving sales targets and driving revenue growth
- Building strong customer relationships and providing exceptional service
- Prospecting for new customers and expanding the customer base
- Conducting market research to stay ahead of trends and competitors
- Collaborating with the marketing team to align strategies
- Ensuring post-sales support and customer satisfaction
- Educated clients on insurance policies and procedures.
- Monitored customer feedback and identified areas of improvement.
- Conducted research and identified market trends to develop better strategies for sales.
Education
Post-Graduate Diploma - Global Business Management
Sault College
04.2023
Post-Graduate Diploma - Computer Application
Punjab University
07.2021
Skills
- Customer service
- Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications
- Passionate commitment to helping customers
- Resourceful self-starter with courage and confidence to approach customers
- Strong interpersonal skills, including the ability to build rapport and connections with customers
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
- Verbal & written communication skills
- Collaboration & team skills
- Computer proficiency
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- CPR/AED Certification
- First Aid Certification
- Canadian Security Services (CSC)
- Security License
- Smart Serve
- Udemy
- MS Word
- Advanced Excel
Timeline
TTC Security Specialist
ASP Securities
01.2024 - 02.2025
Patrol Officer
Allied Universal
02.2023 - 03.2024
Security Guard
Paragon Securities
05.2022 - 02.2023
Trainer Assistant
Fedex Ground
10.2021 - 02.2023
Insurance Consultant
Bajaj Allianz
09.2020 - 07.2021
Insurance Consultant
Punjab National Bank MetLife
03.2019 - 03.2020
Post-Graduate Diploma - Computer Application
Punjab University
Post-Graduate Diploma - Global Business Management
Sault College
Similar Profiles
GRACY BARGUJARGRACY BARGUJAR
Team Leader at ASP SECURITYTeam Leader at ASP SECURITY
Manish MunukuntlaManish Munukuntla
Service Delivery Manager at ASP Security ServicesService Delivery Manager at ASP Security Services
Guramarjot Guramarjot null
Tactical Security Guard at ASP SECURITYTactical Security Guard at ASP SECURITY
Preet ChaudharyPreet Chaudhary
Security Guard at Guardteck SecuritySecurity Guard at Guardteck Security
Vighneshkumar SureshkumarVighneshkumar Sureshkumar
Property Management Assistant at Toronto TakeoversProperty Management Assistant at Toronto Takeovers