Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rahul Gorupati

Scarborough,Canada

Summary

To gain employment with a company or institution that offers me a consistent positive atmosphere and I'm passionate about offering effective solutions, enhancing user experience, and fostering a collaborative atmosphere while improving my technical support and customer service skills.

Overview

8
8
years of professional experience

Work History

Customer Support Representative

Amico
01.2024 - 05.2024
  • Assisted customers in finding the best product for them.
  • Helped with shipping related questions and product information though calls.
  • Handled 60 to 80 calls in a day approximately.

Customer Service Representative

Amazon
11.2019 - 04.2023
  • Assisted customers regarding concerns about products, services, and orders.
  • Identified and resolved issues and errors with user accounts.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customers through calls, emails and chats.
  • Handled 80 to 100 calls, 100 chats and 50 emails approximately in a day.

Customer Support Representative

Kartzhub
05.2018 - 10.2019
  • It is a multi account handling platform for online sellers.
  • Assisted customers in setting up their account and managing their online inventory.
  • Taken demo sessions to show customers how the platform works.
  • Connected with customers through Skype, emails and calls.
  • Handled 5 to 10 demo sessions, more than 100 emails and 50 to 80 calls in a day.

Chat Support Agent

ValueLabs
10.2016 - 05.2017
  • Provided customer service for US based customized gifts website "Snapfish"
  • Assisted customers through chats and emails about Order processing, cancelling, issue refunds and other support.
  • Handled approximately 150 chats and 100 emails in a days efficiently.


Education

Cyber Security - undefined

Sault College

Bachelor's of Electronics and communication - Electronics and communication

Shobhit University
Meerut, UttarPradesh

Skills

  • Excellent team player with focus on collaboration, team building, and customer relations
  • Quickly identifying issues and providing effective solutions to enhance customer satisfacftion,
  • Ability to interact with customers proficiently through calls and chats
  • Efficiently handling multiple customer requests at once while maintaining high quality service
  • Familiar with MS Excel, MS word, and other ticketing system tools and troubleshooting skills

Timeline

Customer Support Representative

Amico
01.2024 - 05.2024

Customer Service Representative

Amazon
11.2019 - 04.2023

Customer Support Representative

Kartzhub
05.2018 - 10.2019

Chat Support Agent

ValueLabs
10.2016 - 05.2017

Cyber Security - undefined

Sault College

Bachelor's of Electronics and communication - Electronics and communication

Shobhit University

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Rahul Gorupati