Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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ASHITHA SANGANI

Scarborough,Canada

Summary

Enthusiastic and results-driven professional with over 2 years of experience in customer service, sales, and account support across diverse industries. Proven ability to drive revenue growth through effective communication, strategic upselling, and strong relationship management. Adept at using CRM tools to manage leads, track performance, and deliver personalized customer solutions. A fast learner with a growth mindset, committed to excellence in dynamic, target-oriented environments. Skilled in resolving issues, exceeding KPIs, and contributing to high-performing teams

Overview

6
6
years of professional experience

Work History

Customer Support Representative

Finteksoft Inc.
01.2024 - Current
  • Delivered exceptional service to customers through phone and email, ensuring prompt, professional, and solution-focused responses.
  • Troubleshot streaming, billing, and connectivity issues with step-by-step guidance while maintaining a high level of patience and clarity.
  • Maintained detailed logs of customer interactions using Microsoft Dynamics to track resolution status and escalate as needed.
  • Contributed to monthly performance metrics by exceeding customer satisfaction targets and first-contact resolution rates.
  • Participated in weekly feedback sessions and training updates to stay current with evolving product knowledge and tools.
  • Adapted communication style to accommodate diverse customer personalities and technical skill levels.

Customer Service Specialist – Education Services

Skill-Lync
06.2021 - 12.2022
  • Acted as the first point of contact for student queries, addressing technical, enrollment, and payment-related concerns.
  • Multitasked across email, phone, and webinar support channels, ensuring no query went unresolved or overlooked.
  • Proactively reached out to students for post-enrollment support, reducing churn by improving engagement and satisfaction.
  • Documented FAQs and call scripts to improve training materials and reduce average handling time.
  • Used Salesforce CRM to update customer records, track follow-ups, and generate weekly reports on customer trends.
  • Maintained a 95%+ positive feedback rating and was regularly acknowledged in team meetings for going above and beyond.

Junior Financial Analyst

ICICI Prudential Asset Management Co. Ltd.
06.2019 - 04.2021
  • Coordinated with clients and back-office teams to resolve discrepancies in investment records, enhancing trust and transparency.
  • Provided basic financial support and analysis to clients in a service-oriented manner, building rapport and credibility.
  • Participated in team efforts to streamline documentation and client service workflows using Excel and CRM tools.
  • Responded to client emails regarding portfolio performance and fund analysis in a clear, customer-friendly manner.
  • Assisted in organizing online webinars and Q&A sessions with clients and advisors.

Education

Postgraduate Certificate - Energy Management (Renewable Energy)

Conestoga College
Kitchener, ON
08.2024

Bachelor of Engineering - Electronics & Electronics Engineering

Sreenidhi Institute of Science & Technology
05.2022

Skills

  • Outbound & Inbound Sales
  • Customer Relationship Building
  • Cold Calling & Prospecting
  • CRM Software
  • Excellent Verbal Communication
  • Target Achievement & KPI Tracking
  • Conflict Resolution & Problem Solving
  • Presentation & Public Speaking
  • High-Energy Team Player
  • Adaptability & Willingness to Learn

Additional Information

Available for in-person work

Committed to personal and professional growth,

Enthusiastic about working in fast-paced, commission-based environments

Strong public speaking and interpersonal skills developed through seminars and team collaboration,

Open to travel and leadership opportunities

Timeline

Customer Support Representative

Finteksoft Inc.
01.2024 - Current

Customer Service Specialist – Education Services

Skill-Lync
06.2021 - 12.2022

Junior Financial Analyst

ICICI Prudential Asset Management Co. Ltd.
06.2019 - 04.2021

Bachelor of Engineering - Electronics & Electronics Engineering

Sreenidhi Institute of Science & Technology

Postgraduate Certificate - Energy Management (Renewable Energy)

Conestoga College

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ASHITHA SANGANI