Rahul Gill
Surrey,Canada
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Concentrix Inc
Surrey, BC
06.2022 - 10.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Inbound/Outbound calls to obtain account information, resolve issues and upsell products and services.
- Mentored new employees on procedures and policies to maximize team performance.
Healthcare Security Officer
Paladin Security
St. Paul, AB
04.2021 - 03.2022
- Conducted security patrols of healthcare facilities to ensure safety and security.
- Monitored video surveillance systems and recorded suspicious activity.
- Responded to emergency situations, including medical emergencies and fire alarms.
- Enforced visitor access control protocols at healthcare facility entrances.
- Coordinated with local law enforcement agencies when necessary.
- Participated in drills designed to test the effectiveness of existing security measures.
- Provided friendly and professional assistance to employees, visitors and customers.
LeadHand
Day & Ross
Langley, BC
05.2018 - 02.2021
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Established and maintained good relations with customers, vendors and transport companies.
Education
High School Diploma -
BST Sr Sec School
Kapurthala, India03-2016
Skills
- Data Entry
- Product Knowledge
- Inbound and Outbound Calling
- Consultative Sales
- Complaint Resolution
- Team Development
- Technical Support
- Microsoft Office Expertise
- Tactful and Diplomatic
- Call Center Operations
Timeline
Customer Service Representative
Concentrix Inc
06.2022 - 10.2023
Healthcare Security Officer
Paladin Security
04.2021 - 03.2022
LeadHand
Day & Ross
05.2018 - 02.2021
High School Diploma -
BST Sr Sec School
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