Rahaf Abdalla
Calgary,AB
Summary
Driven and customer-focused professional with experience, excelling in customer service and cash handling proficiency. Demonstrated ability to enhance guest satisfaction and exceed sales goals through professionalism, teamwork, and efficient service. Proven track record in maintaining cleanliness and fostering positive relationships, contributing to memorable customer experiences. Dependable Concessions Worker with eye for detail and resilient composure under pressure. Provides exceptional customer service with adept time awareness and problem-solving instincts. Enthusiastically accommodates individual concession requirements through strong attentiveness and professional demeanor.
Overview
1
1
year of professional experience
Work History
Concessions Worker
Alanna
07.2024 - 07.2024
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Maintained clean, organized workspace according to operational standards.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Fostered a welcoming atmosphere through consistent professionalism, courtesy, and attentiveness towards all guests.
- Responded to customer complaints to help resolve issues.
- Used cash register to tender change and process cash and credit card payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Games Attendant
Danielle Gillespie
05.2023 - 10.2023
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Answered guest questions to provide fun game experience.
- Explained and demonstrated games and attractions to assist guests.
- Utilized effective communication skills when interacting with both guests and teammates, fostering positive relationships.
- Contributed to the overall cleanliness and organization of the gaming area, ensuring an inviting atmosphere for guests.
- Maintained a safe environment for guests by ensuring proper use of equipment and adherence to safety guidelines.
- Demonstrated expert knowledge of all game rules and regulations, effectively explaining them to guests as needed.
- Maintained prize displays and provided daily inventory count of merchandise for each game.
- Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
- Completed pre-opening preparations by stocking prizes and supplies.
- Monitored rules and regulations for each different game and attraction.
- Consistently met or exceeded sales goals by engaging guests in entertaining gameplay experiences that encouraged repeat business.
- Adhered strictly to company policies regarding cash handling procedures, safeguarding company assets from loss or theft.
- Promoted a fun and engaging atmosphere by interacting with guests in an energetic and enthusiastic manner.
- Offered personalized attention towards guests, ensuring their needs were met, and expectations exceeded.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Education
Bachelor of Arts - Business Management
University of Alberta
Edmonton, AB04.2028
High School Diploma -
John G. Diefenbaker High School
Calgary, AB06.2024
Skills
- Customer Service
- Cleanliness Maintenance
- Professionalism and Courtesy
- Teamwork orientation
- Stress Tolerance
- Food safety knowledge
- Cash handling proficiency
- Food Preparation
- Reliability and punctuality
- Menu Memorization
- Fast and efficient service worker
- Payment Processing
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Concessions Worker
Alanna
07.2024 - 07.2024
Games Attendant
Danielle Gillespie
05.2023 - 10.2023
Bachelor of Arts - Business Management
University of Alberta
High School Diploma -
John G. Diefenbaker High School
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