Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raghav Malhotra

Calgary

Summary

A detail-oriented IT professional with 2+ years of combined experience in IT Analyst and Data Center Analyst roles. Skilled in diagnosing and resolving complex technical issues, managing, maintaining and troubleshooting IT infrastructure, including servers, network devices, storage systems and power/cooling systems ensuring high levels of uptime and performance in data center environments. Adept at collaborating with interdisciplinary teams to drive improvements, optimize processes, and enhance system security. Looking to leverage expertise in data center operations, hardware and network troubleshooting, and AWS cloud services to contribute to the success of AWS’s Infrastructure Operations team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Data Center Analyst

SmartLayer Business Solutions
09.2022 - Current
  • Maintained and managed diverse data center infrastructure, including Dell PowerEdge servers (R620, R630, R640, R660xs), Avaya, HP, Lenovo servers, Cisco ASA, Palo Alto PA firewalls, storage systems like Nimble, OOTBI, Dell EMC 1400, 1420, PowerVault MD 1200/1220, QNAP, Synology, and other components such as switches, routers, cloud core systems, UPS systems, and NVRs, ensuring high availability and compliance with security protocols.
  • Managed and maintained networking hardware, including SFP, SFP+, QSFP transceivers, GBIC modules, 10G network interface cards, PERC (PowerEdge RAID Controllers), and DAC (Direct Attach Copper) cables, ensuring seamless data transmission, optimized connectivity, and robust storage solutions.
  • Performed hardware upgrades and maintenance, including managing and replacing critical components such as RAM modules (DIMMs), hard disk drives (HDDs), solid-state drives (SSDs), CPUs, power supplies, and cooling units, ensuring optimal system performance, reliability, and storage capacity in data center environments.
  • Responded to critical incidents and alerts using tools like LogicMonitor and Watchdog, performing hardware troubleshooting and break-fix actions on servers, storage systems, and network devices to minimize downtime and maintain operational continuity.
  • Participated in data center power and cooling events, managing systems such as CRAC (Computer Room Air Conditioning) units and fire suppression systems to prevent major incidents and ensure systems operated within required thresholds.
  • Collaborated with internal teams and vendors, including Ingram Micro, TD Synnex, Dell, and Microsoft, to implement upgrades, deploy new hardware/software, and optimize configurations for servers, networking devices, and storage systems.
  • Conducted audits and maintained documentation for data center hardware, ensuring compliance with standards and best practices, while assisting in capacity planning, disaster recovery preparation, and routine maintenance tasks like firmware updates and hardware optimizations.
  • Monitored and optimized data center performance, troubleshooting connectivity issues, enforcing security policies, and providing recommendations for improvements to ensure uptime, efficiency, and enhanced system reliability.

IT Analyst

SmartLayer Business Solutions
03.2022 - Current
  • Managed Partner Center & Tenant Accounts: Administered Microsoft Partner Center, tenant accounts, and user access.
  • Security Administration: Managed ESET MSP, endpoint protection, software updates, and responded to security alerts.
  • Project & Virtualization Management: Oversaw projects in Monday.com, managed VMware vCenter for virtual machine provisioning and monitoring.
  • Backup & Disaster Recovery: Administered Veeam for backup, data replication, and disaster recovery tasks.
  • Network & Communication Support: Provided support for VoIP (3CX), Wireshark, VPN (Cisco AnyConnect/Global Protect), and managed domain controllers, AD, and Exchange.
  • End-User & Application Support: Resolved hardware, software, and network issues, including troubleshooting VDI, Citrix, printers, MFA, and OOB management.
  • Incident Management & SLA Compliance: Contributed to resolving high-severity incidents, ensuring SLA compliance.
  • Documentation & Best Practices: Created and maintained documentation for troubleshooting procedures and IT best practices.

Education

Master of Science - Electrical and Computer Engineering

University of Calgary
Calgary, AB
12.2021

Bachelor of Technology - Electronics and Communication Engineering

Guru Nanak Dev University
India
06.2019

Skills

  • Data Center Operations: Hardware management (servers, storage, networking devices), troubleshooting, maintenance, and monitoring; incident resolution
  • Networking & Connectivity: Expertise in TCP/IP, DNS, DHCP, VLANs, routing, and configuring drive mappings; diagnosing network issues and collaborating with vendors and contractors for resolutions
  • Cloud Computing: AWS, Azure, cloud infrastructure management and optimization
  • Scripting & Automation: PowerShell, Bash, Python for system automation and task optimization
  • Security: Firewalls, IDS/IPS, encryption; enforcing data center security policies and procedures
  • Collaboration & Documentation: Effective communication and teamwork with cross-functional teams; creating and maintaining documentation for IT systems and processes
  • Data storage technologies SAN, NAS, RAID, File Servers
  • Backup and Recovery: Data protection, disaster recovery solutions
  • Ticketing & Issue Tracking: Zendesk
  • Project Management: Tools like Mondaycom
  • Virtualization Technologies: VMware vSphere, Microsoft Hyper-V, KVM, VDI, and cloud-based virtualization platforms
  • System Administration: Management of Active Directory, Exchange, and other enterprise systems; user provisioning and access control

Certification

  • CCNA (200-301) Cisco Certified Network Associate (Course completion - Udemy)
  • Proofpoint Security Awareness Training

Timeline

Data Center Analyst

SmartLayer Business Solutions
09.2022 - Current

IT Analyst

SmartLayer Business Solutions
03.2022 - Current

Master of Science - Electrical and Computer Engineering

University of Calgary

Bachelor of Technology - Electronics and Communication Engineering

Guru Nanak Dev University

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