Omar Hussain

Key Achievements:

• Managed build, rack, and stack operations for network and server hardware in Data Centre Halls and co-location facilities, optimizing connectivity and operational efficiency.
• Deployed Cisco Layer 2 networking equipment, overseeing seamless integration and boosting performance.
• Conducted troubleshooting, testing, and quality assurance for server hardware, maintaining high performance standards.
• Proficiently installed, diagnosed faults, and tested structured cabling using advanced Fluke test equipment.
• Demonstrated expertise in structured cabling standards (FTP, UTP) and optical fibre, ensuring reliable infrastructure.
• Oversaw IMAC (Installation, Moves, Adds, Changes) for desktop equipment, streamlining operations and service delivery.
• Managed customer ticket processes, ensuring adherence to SLAs and high client satisfaction.
• Implemented effective ticketing strategies to monitor and resolve issues promptly.
• Maintained detailed documentation of cabling and desktop configurations, enhancing operational transparency.
• Conducted surveys, updated drawings, and maintained accurate records to support decision-making.

Responsibilities:

• Directed resolution of customer tickets within strict SLAs, prioritizing advanced technical support for optimal outcomes.
• Managed shift scheduling and coordination, optimizing resource allocation for critical operations.
• Monitored and optimized automated provisioning for new server orders, enhancing operational efficiency.
• Strategically resolved complex technical issues to minimize downtime and uphold service agreements.
• Proactively responded to critical customer outages, ensuring data integrity during hardware failures.

Collaboration and Leadership:

• Orchestrated cross-functional collaboration to configure and deploy complex projects, demonstrating strong leadership and teamwork.
• Maintained high standards in hardware deployment and troubleshooting, driving operational excellence.
• Served as shift lead, overseeing daily operations, scheduling, and ensuring compliance with safety and operational protocols, fostering accountability and efficiency.
• Consistently acknowledged for delivering exceptional customer service and effectively handling crises, leading to 2 promotions received since 2021.

Key Achievements:

• Enhanced business efficiency by upgrading IT infrastructure with state-of-the-art technologies.
• Custom-designed and deployed high-performance desktop hardware solutions tailored to meet specific industry needs, ensuring seamless integration of Intel Core processors, NVIDIA graphics cards, and SSD storage solutions.
• Implemented small-scale domestic servers with RAID 1 and RAID 10 configurations, enhancing data redundancy and reliability.
• Maintained high client satisfaction through proactive hardware maintenance and effective troubleshooting. Optimized system performance with meticulous internal and external hardware cable management.
• Minimized downtime by diagnosing and promptly resolving system hardware failures.

Responsibilities:

• Managed and executed small-scale IT infrastructure projects for various industries, including retail, healthcare, hospitality, manufacturing, and legal sectors, ensuring projects were completed within budget and timeline constraints.
• Collaborated closely with clients to understand their specific needs and deliver customized hardware solutions.
• Conducted thorough assessments and provided expert recommendations for hardware upgrades and installations.
• Ensured seamless integration of new technologies into existing systems, improving overall operational efficiency.
• Maintained accurate records of project timelines, expenses, and client communications.

Collaboration and Leadership:

• Demonstrated leadership and initiative in independently managing all aspects of project planning and execution.
• Built strong client relationships through effective communication and proactive problem-solving.
• Mentored clients on hardware capabilities and maintenance best practices, empowering them to optimize their IT investments.
• Fostered a collaborative work environment by partnering with external vendors and service providers to deliver comprehensive IT solutions.