Rafay Khan
Mississauga
Summary
Motivated in the field of computer science with a strong foundation in software engineering, actively pursuing a bachelor's degree. Seeking internships and entry-level opportunities as a Software Developer to apply and expand my expertise in coding, debugging, troubleshooting, and project management. Adept at delivering high-quality, scalable solutions while meeting project objectives. Well-versed in providing administrative, design, and programming support. Excels in dynamic, team-oriented environments, leveraging strong communication skills to collaborate effectively across diverse teams. Committed to continuous learning and professional growth, with a proactive and results-driven approach to problem-solving.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Associate
Mission Thrift
09.2019 - 02.2020
- Improved customer service wait times to mitigate complaints
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Answered inbound calls, chats and emails to facilitate customer service
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Developed strong customer relationships to encourage repeat business
Arts and Culture Writer
Burnhamthorpe Library
03.2019 - 07.2019
- Researched, wrote and edited articles on a variety of topics related to the arts and culture for various publication
- Wrote reviews of performances, exhibitions and other cultural activities
- Monitored feedback from readers regarding published pieces in order to improve future work
- Created new ideas, products and story boards for new marketing campaigns
Education
Bachelor of Science - Computer Science
Wilfrid Laurier University
Waterloo, ON06.2026
Skills
- Software Development and Engineering
- Data Structures and Algorithms
- Object Oriented Programming
- Application Development
- Programming for Big Data
- Artificial Intelligence
- Algorithm and Design Analysis
- Internet Computing
- Website Design
- Wireshark
- Computer Networks
- Database
- Python
- Java
- C
- C
- MySQL
- Oracle
- MongoDB
- Pandas
Certification
- Security Guard License
- Emergency First Aid & CPR-C Certification
- Online Basic Security Training Program (OBST)
Timeline
Customer Service Associate
Mission Thrift
09.2019 - 02.2020
Arts and Culture Writer
Burnhamthorpe Library
03.2019 - 07.2019
Bachelor of Science - Computer Science
Wilfrid Laurier University
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