Summary
Overview
Work History
Education
Skills
Project Experiences
Timeline
Generic

Mohammed Hassan Fawal

Pickering,Canada

Summary

Third-Year Software Engineering Student at OntarioTechU seeking the position of Software Engineer (Co/op) for Huawei Technologies Canada, to gain practical and technical work experience while expanding knowledge and skills in an Engineering/IT-related profession.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Rogers Communications
09.2022 - Current
  • Engaged with large volumes of customers every day with positive attitude and focused on maintaining the highest level of customer experience.
  • Elevated customer satisfaction through innovative and forward-thinking strategies aimed at addressing specific customer needs and resolving concerns.
  • Surpassed and exceeded sales targets by implementing strategic ideas with every interaction, which resulted in multiple wins for employee of the month in certain categories.

Lead Mobilist

The Mobile Shop
01.2022 - 07.2022
  • Monitored and recorded product inventory with the highest level of accuracy and precision.
  • Executed and Implemented daily operating procedures and protocols to maintain store cleanliness and organization.
  • Managed and directed inventory count, cash control & deposit and store opening and closing procedures.
  • Optimized maximum sales performance and minimized shrinkage through exceptional customer service and strict adherence to best practices.

Customer Service Representative

KGS Research
05.2020 - 12.2021
  • Pursued leads generated by outbound marketing campaigns based on established criteria.
  • Conducted over 1000 cold calls daily leveraging proactive communication skills to drive engagement.
  • Utilized computer databases to document phone calls, confidential insights from conversations and customer contact information.

Education

Bachelor of Engineering - Software Engineering

University of Ontario Institute of Technology
Oshawa, ON
04.2025

Skills

  • Technical Skills: Java, C, C#, Linux, Python, CSS, HTML, MySQL Server/Workbench, React JS, Microsoft Office, Visual Studio, IntelliJ, Figma
  • Soft Skills: Teamwork and Collaboration, Active Listening, Critical Thinking, Communication, Self-Motivated, Time Management, Networking
  • Courses specializing in; Web App Development, Engineering Design, Electrical Circuits, Engineering Economics, Data Structures, Networks and security, Software Project Management and Architecture

Project Experiences

Movie Trailer Website (Personal Project)

  • Developed an immersive user interface for a website to watch movie trailers using HTML5, CSS3, and JavaScript.
  • Integrated third-party APIs for real-time movie data, including details, images, and trailers.
  • Ensured responsiveness and an intuitive design for optimal user experience.
  • Integrated a MongoDB database to securely store user preferences and watchlist.


Car Detail Appointment Booking App (Ongoing Project)

  • Currently developing a mobile application to streamline car detailing appointment scheduling for my own detailing business.
  • Utilizing React Native for cross-platform mobile app development.
  • Designing an intuitive and user-friendly interface for easy navigation and Implementing secure user authentication and authorization features.
  • Designing RESTful APIs to handle appointment data and user interactions.
  • Integrating a database (e.g., MongoDB) to store and manage appointment details securely.



Timeline

Customer Service Associate

Rogers Communications
09.2022 - Current

Lead Mobilist

The Mobile Shop
01.2022 - 07.2022

Customer Service Representative

KGS Research
05.2020 - 12.2021

Bachelor of Engineering - Software Engineering

University of Ontario Institute of Technology

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Mohammed Hassan Fawal