Rafaela-mae Tongol

Proven to excel in high-pressure environments, I significantly enhanced operational efficiency and customer satisfaction at Filistix by implementing innovative cash-handling procedures and maintaining stringent food safety standards. My expertise in sales and exceptional customer service, combined with a keen ability to work collaboratively, drove a notable improvement in service speed and transaction accuracy.

FILIPINO LANGUAGE AND CULTURE CELEBRATION MASTER OF CEREMONIES

Sister Annata Brockman Elementary/Junior High School, Edmonton, AB

• Handled prop management with precision, collaborating with students of all ages to create a comfortable and supportive environment.
• Served as Master of Ceremonies
• Delivered an exceptional presentation that garnered media attention, with coverage on Global, CBC, and CTV News.

CHURCH OFFICE ASSISTANT (JANUARY 2024)

Annunciation Parish Church, Edmonton, AB

• Managed mass intentions and recorded parishioners' requests to meet their spiritual needs.
• Professionally handled phone calls, delivering helpful information and assistance to community members, while efficiently relaying messages to the Pastoral Assistant to support seamless communication

UNITED DANCE SHOWCASE (MAY 2024)

Allard Hall, MacEwan University, Edmonton, AB

• Efficiently validated Eventbrite tickets and expertly managed cash transactions for walk-in guests, ensuring a smooth entry experience for all attendees.
• Maintained crowd organization and actively assisting guests with inquiries and concerns to foster a welcoming event environment.
• Facilitated seamless pre-order merchandise pick-up, ensuring timely service and customer satisfaction.