Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rafael Solano

Los Angeles

Summary

Dynamic professional with a proven track record at Fashion Nova, excelling in customer support and complaint resolution. Skilled in data entry and document management, I enhance team efficiency with a positive attitude and attention to detail. Committed to delivering exceptional service and fostering client satisfaction through effective communication and collaboration.

Overview

2
2
years of professional experience

Work History

Back Office Assistant

King Maker Marketing
02.2024 - 01.2025
  • Assisted in data entry and record management, ensuring accuracy in documentation.
  • Supported team members by organizing schedules and coordinating meetings effectively.
  • Maintained filing systems, enhancing retrieval efficiency for important documents.
  • Conducted research for various projects, compiling relevant information for decision-making.
  • Utilized office software to create reports and presentations, improving communication flow.
  • Responded to inquiries from clients and vendors, delivering timely and accurate information.

Customer Support Specialist

Fashion Nova
02.2023 - 03.2024
  • Provided exceptional customer service through timely and accurate responses to inquiries via multiple channels.
  • Resolved customer complaints effectively, ensuring high levels of satisfaction and retention.
  • Assisted in the development of training materials for new support staff, enhancing onboarding efficiency.
  • Collaborated with cross-functional teams to address product issues and streamline resolution processes.

Education

Associate of Arts - Arts Education

Santa Monica College
Santa Monica, CA
05-2011

High School Diploma -

Los Angeles Leader Ship Academy
Los Angeles, CA
03-2008

Skills

  • Scheduling appointments
  • Data entry expertise
  • File management
  • Document management
  • Meeting coordination
  • Report preparation
  • Positive attitude
  • Professional and friendly
  • Attention to detail
  • Shipping and receiving
  • Customer support
  • Inventory counting
  • Hiring and training

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Back Office Assistant

King Maker Marketing
02.2024 - 01.2025

Customer Support Specialist

Fashion Nova
02.2023 - 03.2024

Associate of Arts - Arts Education

Santa Monica College

High School Diploma -

Los Angeles Leader Ship Academy

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Rafael Solano