Raelene Garcia
Riverside
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Professional with experience in managing customer accounts, ensuring client satisfaction, and driving team collaboration. Skilled in communication, problem-solving, and relationship building, adaptable to changing needs, and always focused on achieving results. Known for reliability, strong organizational abilities, and proactive approach to customer service.
Overview
14
14
years of professional experience
Work History
Account Coordinator
Diamond Wipes
Chino, CA
05.2025 - Current
- Developed and maintained strong relationships with clients, enhancing customer satisfaction and retention.
- Coordinated client communications to ensure timely project updates and resolve inquiries.
- Assisted in creating marketing materials to support sales initiatives and product promotions.
- Managed order processing and inventory tracking using ERP software for operational efficiency.
- Coordinated meetings, calls.
- Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
- Provided backup to front desk to step in to assist with various tasks whenever an employee was absent or at lunch.
- Coordinated communication between key accounts and internal teams to ensure alignment on project goals.
- Coordinated sales account activities to enhance communication between clients and internal teams.
- Streamlined communication between departments to ensure accurate order fulfillment and timely service delivery.
- Coordinated with cross-functional teams to ensure timely delivery of products and services to customers.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
Customer Service Representative
Diamond Wipes
Chino, CA
01.2016 - 05.2025
- Answered average of 50+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Answered customer telephone calls promptly, minimizing on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information, ensuring accurate and timely assistance.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Delivered prompt service, effectively addressing customer needs and enhancing satisfaction.
- Cross-trained and provided back up for customer service.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained staff on customer service procedures to ensure operational continuity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Bakery Clerk
Vons
Chino Hills, CA
11.2014 - 07.2015
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
- Wrapped, boxed and weighed bakery department products.
- Prioritized helping customers over completing other routine tasks in store.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Sort and Group Packages
UPS
Ontario, CA
08.2012 - 10.2014
- Assembled, sealed and loaded packages into correct trucks.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Recorded each delivery using proper paperwork before leaving warehouse.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Added packed boxes to conveyor belts for movement to shipping stations.
Education
High School Diploma -
Mountain View High School
El Monte, CA05-2007
Skills
- Account management
- Client relationship management
- Retention strategies
- Customer loyalty
- Customer insights
- Order Management
- Database Management
- Client Communication
- Communication Coordination
- Email Correspondence
- Sales assistance
- Data confidentiality
- Teamwork
- Multitasking
- Account auditing
- Customer service
- Updating customer accounts
- Multitasking Abilities
Timeline
Account Coordinator
Diamond Wipes
05.2025 - Current
Customer Service Representative
Diamond Wipes
01.2016 - 05.2025
Bakery Clerk
Vons
11.2014 - 07.2015
Sort and Group Packages
UPS
08.2012 - 10.2014
High School Diploma -
Mountain View High School