SEJAL SETH
Ottawa,ON
Summary
I am a currently a student with a proven track record, adept in project management and interpersonal communication. I have worked with clients like Netflix, Disney and Google play. Spearheaded cross-functional teams to exceed client satisfaction and streamline operations, leveraging CRM software and relationship-building skills. Achieved significant improvements in project delivery timelines and quality control, demonstrating leadership and strategic planning prowess. Attentive individual with a focus and drive to provide exceptional client service, find the best solutions to problems, and support others. A true team player offering several years as an account coordinator. Skilled professional knowledgeable about monitoring metrics and maximizing team success in fast-paced settings. Performance- and quality-driven with several years of experience. Natural leadership talent with motivational approach. Focused team player with a courteous and cordial attitude. Proudly offering a background. Looking for a part- time job to lend a hand and a willingness to pitch in will be looked upon enthusiastically. Enterprising Account Coordinator with many years of profitable experience expanding company's client base while partnering with top-performing account executives. Dynamic, customer-focused team player with tireless drive to lead flawless communication resulting in engaged and loyal customers. Tech-savvy professional with mastery of modern computerized account management tools. Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
3
3
years of professional experience
Work History
Account Coordinator
Premiere Digital Services
Bangalore , India
09.2023 - 08.2024
- Coordinated communication between clients and internal teams to align project objectives.
- Facilitated problem-solving sessions to address client concerns and ensure project continuity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Researched discrepancies between vendor invoices and purchase orders before making payments.
- Managed daily operations related to accounts receivable and payable functions.
- Negotiated with vendors and suppliers to meet project needs within budget constraints.
- Researched and prepared reports required by management or governmental agencies.
- Guided employees in handling difficult or complex problems.
- Developed procedures for the implementation of new accounting standards or practices.
- Delivered customer requirements to production team, collaborated with sales team and followed up on status to verify project schedule remained on track to fulfill contract.
- Provided administrative support, including scheduling, email correspondence, and document preparation.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Utilized problem solving skills to resolve customer issues in a timely manner.
- Communicated with customers when issues arose to inform regarding problem resolution.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Negotiated payment terms with vendors in order to optimize cash flow operations.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Managed client accounts, ensuring timely project delivery and customer satisfaction.
- Resolved customer complaints or answered customers' questions.
- Computed balances, totals or commissions to support accounting team.
- Monitored project timelines and budgets, providing regular updates to stakeholders.
- Interpreted and explained work procedures and policies to brief staff.
- Collaborated with cross-functional teams to develop effective solutions for clients' needs.
- Interacted with customers by asking appropriate open-ended questions to better understand needs and requirements.
- Managed client relationships by providing timely responses to inquiries.
- Established relationships with key stakeholders within the organization.
- Scheduled and led meetings between clients and creative teams to discuss project briefs.
- Contacted proper individuals when issues required escalation.
- Utilized CRM software to track client interactions and project milestones.
- Conducted post-project evaluations to identify areas for improvement and capture lessons learned.
- Maintained confidentiality of client information at all times.
- Researched competitors offerings and presence in assigned territories.
- Coordinated client and supplier scheduling and processed complex projects through delivery.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Project Coordinator
Deluxe Entertainment Services
Bangalore, India
06.2021 - 07.2023
- Once a project is received, device POAs and workflow to assign the work across various departments in Bangalore, London, Montreal offices
- Manage eCOA projects with complexities to ensure the delivery of high-quality and punctual services
- Establish new processes and enhance existing ones related to project support
- Update and maintain internal databases to track costs and specific project deliverables
- Develop study guides and project management plans
- Generate and oversee all quality check requests
- Coordinate all information and communication pertinent to assigned projects
- Create work instructions and flow charts to be used as reference by other team members
- Responsible for budget and forecast update and execution
- Troubleshoot for production issues
- Handling the entire production chain of scripting and subtitling of content
Print Journalist
The Asian Chronicle
Delhi, India
04.2021 - 05.2021
- Conducted in-depth research and interviews to produce accurate, compelling content
- Collaborated with editors to refine drafts and meet publication standards
- Consistently met tight deadlines while maintaining quality and creativity
Education
Graduate Certificate - Human Resources Management
Algonquin College Of Applied Arts And Technology
Ottawa, ON01-2025
Post Graduate Diploma - Broadcast Journalism
Indian Institute of Journalism And New Media
04-2021
Bachelor of Arts - Political Science
Himachal Pradesh University
05-2020
Secondary School -
Auckland House School
05-2017
Skills
- Project Management
- Account oversight
- Research expertise
- CRM software
- Relationship building
- Order management
- Account management
- Quality control
- Account analysis
- Troubleshooting and problem resolution
- Scheduling
- Complex Problem-solving
- Schedule management
- Change management
- Vendor relations
- Interpersonal communication
- Time management
- Goal setting
- Multitasking Abilities
- Coordination
- Communication
- Deadline Management
- Leadership
- Tracking Hours and expenses
- Adjusting Workflows
- Project Development
- Microsoft 365
- Multitasking and organization
- Deadline adherence
- Budget management
- Strategic planning
- Communication skills
- Leadership development
- Scheduling and calendar management
- Multitasking capacity
- Reliability
- Report writing
- Verbal and written communication
- Cross-functional collaboration
- Attention to detail
- Leadership and change management
- Team building
- Problem-solving aptitude
- Problem-solving
- Crisis management
Timeline
Account Coordinator
Premiere Digital Services
09.2023 - 08.2024
Project Coordinator
Deluxe Entertainment Services
06.2021 - 07.2023
Print Journalist
The Asian Chronicle
04.2021 - 05.2021
Graduate Certificate - Human Resources Management
Algonquin College Of Applied Arts And Technology
Post Graduate Diploma - Broadcast Journalism
Indian Institute of Journalism And New Media
Bachelor of Arts - Political Science
Himachal Pradesh University
Secondary School -
Auckland House School