Experienced professional with strengths in inspirational leadership, customer service, and conflict resolution. Known for mentoring staff, managing escalated issues, and supporting smooth daily operations.
Work History
Senior Motivator
6 Years 7 Months
GoodLife Fitness | 03.2020 - Current
Trained new staff on sales conversations, product knowledge, and service standards
Collaborated with management to identify areas of improvement within the organization, leading to more streamlined operations.
Managed conflict resolution within teams, ensuring a harmonious work environment conducive to productivity and growth.
Mentored new hires, fostering a supportive and inclusive company culture.
Monitored replenishment needs, preventing stockouts and supporting uninterrupted operations.
Audited receiving and issuing activities, ensuring compliance with inventory control procedures.
Collaborated with cross-functional teams to resolve escalated service issues.
Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Community Room Coordinator
7 Months
Sobeys | 08.2019 - 03.2020
Liaised with vendors, venues, and internal stakeholders to resolve issues quickly and maintain service quality.
Standardized planning procedures and event documentation to improve accuracy and team coordination.
Developed event schedules, run-of-show documents, and staffing plans for consistent delivery.
Deli Clerk
2 Years 7 Months
Sobeys | 08.2017 - 03.2020
Prepared fresh sandwiches, salads, and hot foods following deli recipes and quality guidelines.
Sliced meats and cheeses to customer specifications while maintaining food safety standards.
Rotated stock and monitored product freshness to reduce spoilage and support inventory accuracy.
Maintained clean slicers, counters, and service areas through consistent sanitation procedures.
Sales Associate
2 Years 2 Months
Fabricville | 07.2014 - 09.2016
Advised customers on fabric selection, notions, and project requirements.
Processed sales transactions accurately at point-of-sale system.
Measured and cut fabric to requested specifications.
Maintained organized merchandise displays and department presentation.
Education
High School Diploma
Mount Pearl Senior High School | Mount Pearl, NL | 06-2011
Dr Curtis Lee Scholarship, 2011
Diploma - Textiles
College of The North Atlantic | St. John's, NL | 06-2014