Taemika Pickering
Toronto,ON
Summary
Award-winning Supervisor with over 10 years of experience performing a range of roles within hectic environment. Effective in induction, training, motivation and coordination of cross-functional teams. Punctual, reliable and friendly as well as adaptable, patient and effective within high-pressure environments.
Fastidious Event Coordinator bringing more than 3 years of experience to growing company. Expert in all elements of event planning, including vendor management, contract negotiations, timeline development and budget administration. Adept in coordinating post-event logistics such as travel arrangements and accommodations for newlyweds.
Overview
22
22
years of professional experience
Work History
Senior Motivator/Supervisor
GoodLife Fitness
North York, ON
05.2017 - Current
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Served as point of reference for fitness expertise within club.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Conference Coordinator
OCASI
Toronto, ON
01.2018 - 12.2018
- Generated client retention by accurately organizing and executing conferences and forums.
- Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Recommended workflow and budget improvements, resulting in 35% savings per event.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Coordinated florists, photographers, videographers, musicians, and speaker participants during rehearsals and pre-Conference, Conference and reception events.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Launched social media campaign to promote Conference and Gala
- Authorized financial transactions with vendors for event services.
- Confirmed permits, insurance, and notices needed for events.
- Arranged equipment, transportation, and other day-of-event needs.
- Corresponded with clients to answer questions and resolve issues.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Executed on-time and under-budget project management on complex issues for senior leadership.
Medical Assistant
Albany Medical Clinic
Toronto, ON
10.2014 - 10.2015
- Implemented care and efficiency improvements to support and enhance office operations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collected and documented patient medical information such as blood pressure and weight.
- Welcomed patients and inquired about wellbeing since last treatment.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Scheduled and accompanied clients to medical appointments.
- Prepared initial patient charts for admission.
- Ordered and prepared reagents and supplies.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Customer Service Associate
Pizza Nova Headoffice
Scarborough, ON
01.2002 - 06.2015
- Managed customer relations and customer service through daily communication and interaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Issued receipts and processed refunds, credits, or exchanges.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Supported senior management in executive decision-making by drafting informative reports.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Education
Special Events - Special Events Program
George Brown College
Toronto, ON05.2018
Event Management Diploma - Event Management
CDI Business College
Scarborough ON10.2016
Medical Assistance Diploma - Medical Administrative Assistant
Medix Business College
Scarborough ON11.2011
High School Diploma -
David And Mary Thomson Collegiate Institute
Scarborough, ON06.2004
Skills
- Meeting planning
- Digital marketing
- Health, hotel and food service regulations
- Scheduling
- Budgeting
- Sales
- Recordkeeping
- Contract Negotiation
- Menu planning
- Time management
- Events logistics management
- Vendor and contract negotiations
- Sponsorship Development
- Medical office administration
- Appointment Scheduling
- Payment collection
- Reminder calls
- Electronic Medical Records
- Inventory oversight
- Medical transcription
- Patient Scheduling
- MS Office
- Problem resolution
- Complaint resolution
- Report preparation
- Inbound and Outbound Calling
- Good listening skills
- Creative problem solving
- Strategic sales knowledge
- Shipping procedures understanding
- Recordkeeping strengths
- Decision-Making Abilities
- Meeting planning
- Team Leadership
- Training And Development
- Quality Management
- Brand Awareness
- Performance Goals
- Organizational Systems
- Production Targets
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
Conference Coordinator
OCASI
01.2018 - 12.2018
Senior Motivator/Supervisor
GoodLife Fitness
05.2017 - Current
Medical Assistant
Albany Medical Clinic
10.2014 - 10.2015
Customer Service Associate
Pizza Nova Headoffice
01.2002 - 06.2015
Special Events - Special Events Program
George Brown College
Event Management Diploma - Event Management
CDI Business College
Medical Assistance Diploma - Medical Administrative Assistant
Medix Business College
High School Diploma -
David And Mary Thomson Collegiate Institute
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