Summary
Overview
Work History
Education
Skills
Languages
Academicactivities
Personalitycharacteristics
Jobstrengths
Industrial Exposure
Hobbies and Interests
Projects
Certification
Timeline
Generic

Radhika Malhotra

Victoria,BC

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

ASSOCIATE

SAVE - SAVE ANIMALS AND VALUE ENVIRONMENT
08.2016 - Current
  • Helped develop training program for all volunteers, ensured animals had safe and friendly shelter homes, led fund-raising activities, involved in rescue and relief operations for animals, got injured animals treated in veterinary hospitals, sensitized the public about the need to conserve and protect animals.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

ASSISTANT SALES MANAGER

JW MARRIOTT, MARKET SALES
10.2014 - 04.2015
  • Selling JW Marriott Mussoorie Walnut Grove Resort & Spa as a primary target, selling Courtyard Marriott Agra as a secondary target, working on MCRM to maintain sales records, direct rate negotiation with clients, generating intelligence of company competitors, gathering market intelligence.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

ASSISTANT SALES MANAGER

FORTUNE PARK HOTELS LIMITED BY ITC: FORTUNE RESORT GRACE
10.2012 - 09.2014
  • Part of the combined sales force responsible for the pre-opening of a high-end luxury property, responsible for selling, positioning, and marketing both properties, gathering market intelligence, following up and directing sales leads, direct rate negotiation with clients, generating intelligence of company competitors.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

INTERN

FORTUNE PARK HOTELS LIMITED BY ITC: FORTUNE REGIONAL MARKETING OFFICE - NORTH
06.2012 - 10.2012
  • Internship exposure in Gurgaon market, Delhi & Gurgaon market, top tour operators, tele-calling, sales calling, coordination between regional marketing office and units of Fortune Hotels, visited Fortune NCR properties.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

MARKETING EXECUTIVE

FORTUNE PARK HOTELS LIMITED BY ITC: FORTUNE SELECT EXCALIBUR
11.2010 - 02.2012
  • Developed a complete marketing plan, coordinated with agencies for execution, promoted and positioned the property, ensured brand visibility, helped create & conceptualize ads, monitored timely release of ads, handled PR on behalf of General Manager and Sales Manager.
  • Oversaw 12-person marketing team, promoting continuous improvement, enhancing processes and reducing costs as head of highly efficient and profitable group.

Education

Master of Arts - Tourism Studies

Royal Roads University
Victoria, BC
01.2025

Bachelor's in Catering Technology and the Culinary Arts -

Culinary Academy of India
Hyderabad, Telangana
06.2010

Higher Secondary Education -

St. Clare's Senior Secondary School
Agra, UP
03.2006

Secondary School Examination -

St. Clare's Senior Secondary School
Agra, UP
03.2004

Skills

  • Proficient in MS Office
  • Fully implicate myself in everything I do
  • Respectful towards every individual
  • Believe in guidance and enhancement of thought process through effective communication
  • Keen learner to the changing industrial trends
  • Leadership Qualities
  • Customer interaction
  • Record and File Management
  • Friendly and Helpful

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working

Academicactivities

  • Awarded Miss Budding Hospitality 2009 by the Association of Catering Professionals, Hyderabad
  • Secured First Prize in the Speech competition in my school in the year 2003
  • Won a shield in the inter-state Table Tennis Competition in the year 2002
  • Was part of the school Basketball Team

Personalitycharacteristics

  • Honest
  • Friendly
  • Out-going
  • Complete extrovert
  • Well balanced character

Jobstrengths

  • Professional at what I do
  • Anticipating the customer's needs
  • Meticulous, creative, observant
  • Strong on work ethics
  • Strong training skills
  • Patient and positive outlook

Industrial Exposure

  • Completed 01 year training at ITC Mughal, Agra, 2006 - 2007
  • Completed 12 weeks on-the-job training at ITC Maurya, New Delhi, 2009
  • Part of ITC's Welcomgroup Management Institute as a K.E.T., 2010
  • Completed 04 weeks on-the-job training at ITC Fortune Global Select, Gurgaon, 2009

Hobbies and Interests

  • Listening to music
  • Dancing
  • Playing T.T
  • Traveling
  • Writing
  • Cooking

Projects

  • Presented a project report on ITC Maurya, New Delhi as part of my training program.
  • Presented a project on 'Pollution' in my First year.
  • Presented a project on 'Housekeeping' in my First year.

Certification

  • First Aid Certification
  • Certified Sales Professional (CSP)

Timeline

ASSOCIATE

SAVE - SAVE ANIMALS AND VALUE ENVIRONMENT
08.2016 - Current

ASSISTANT SALES MANAGER

JW MARRIOTT, MARKET SALES
10.2014 - 04.2015

ASSISTANT SALES MANAGER

FORTUNE PARK HOTELS LIMITED BY ITC: FORTUNE RESORT GRACE
10.2012 - 09.2014

INTERN

FORTUNE PARK HOTELS LIMITED BY ITC: FORTUNE REGIONAL MARKETING OFFICE - NORTH
06.2012 - 10.2012

MARKETING EXECUTIVE

FORTUNE PARK HOTELS LIMITED BY ITC: FORTUNE SELECT EXCALIBUR
11.2010 - 02.2012

Master of Arts - Tourism Studies

Royal Roads University

Bachelor's in Catering Technology and the Culinary Arts -

Culinary Academy of India

Higher Secondary Education -

St. Clare's Senior Secondary School

Secondary School Examination -

St. Clare's Senior Secondary School
  • First Aid Certification
  • Certified Sales Professional (CSP)
Radhika Malhotra