Radhika Narang
Ontario,Canada
Summary
Experienced professional prepared for role of Senior Officer. Expertise in strategic planning, project management, and team leadership. Known for driving results, fostering collaboration, and adapting to evolving needs. Strong analytical skills, effective communication, and decisive problem-solving abilities. Reliable and focused on achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Senior Officer, Records and Retention
Fleming College
08.2022 - Current
- Oversee admission, enrollment, KPIs, sales (direct and indirect), student progression, graduation, and record management, ensuring compliance with institutional policies and government regulations.
- Process student applications, enrollment, and official documents, including Acceptance Letters, Offers of Admission, Payment Plans, Enrollment Letters, Transcripts, Graduation Letters, and Diploma Certificates.
- Maintain and update student records, including class registration, grades, attendance, financial details, study permits, scholarships, financial aid, tuition fees, withdrawals, refunds and overload requests, ensuring accuracy and confidentiality.
- Collaborate with Student Services, Enrollment, and Academics to process applications efficiently and support work-integrated learning initiatives.
- Provide front-line administrative and student service support while maintaining confidentiality in the SIS platform.
- Assist in data collection and analysis to enhance admissions, registration, and reporting functions.
- Uphold institutional policies and regulatory requirements while fostering a culture of equity, inclusion, and student success.
- Perform other duties as required.
Student Service Coordinator & Enrolment Specialist
College AVALON
07.2021 - 07.2022
- Ensure compliance with education and admission regulations while evaluating applications and managing student records in systems like Clara, Omnivox, MIO, and LEA.
- Process applications and official documents, including Acceptance Letters, Transcripts, and Diplomas, while advising on study permits, CAQs, health cards, and financial aid.
- Guide prospective students on program selection, career paths, and application processes, ensuring proper documentation.
- Manage agent databases, contracts, commissions, and track student applications for on-shore and off-shore students.
- Support student inquiries, enrollments, orientation, and administrative services for a seamless experience.
- Monitor KPIs, follow up on leads, and collaborate with admissions, finance, and sales teams to optimize enrollments and processes.
- Work with faculty, program managers, and external partners to enhance student success and facilitate work-integrated learning.
Admissions Officer and Enrollment Specialist
MATRIX College (HERMES Colleges Network)
01.2020 - 06.2021
- Oversee and monitor student admissions, ensuring precise evaluation, documentation, and enrollment for both domestic and international students.
- Prepare and manage registration materials, including acceptance letters, contracts, transcripts, CAQs, study permits, and financial records, while ensuring regulatory compliance.
- Maintain up-to-date student records (both physical and electronic), uphold confidentiality, and generate reports for management.
- Act as the primary point of contact for students, parents, and agents, providing assistance with program selection, registration, payments, and compliance matters.
- Support enrollment and marketing efforts by handling agent contracts, coordinating recruitment initiatives, and organizing admissions events such as orientations and open houses.
Student Visa Counselor and Enrollment Specialist
IDP Education Pvt. Ltd.
10.2017 - 12.2019
- Managed a caseload of 150+ students, maintaining a high retention rate and contributing to student enrollment growth by guiding prospective students through the admissions, registration, and visa application processes.
- Collaborated with internal teams to streamline student engagement, follow up on leads, and ensure timely resolution of inquiries, while using platforms like C4C and Delight to enhance marketing and customer personalization.
- Provided expert counseling to students on study abroad options, advising them on program selection, career paths, and visa requirements for countries such as the USA, Canada, New Zealand, and Australia.
- Managed student documentation, including application details, and communicated with admissions specialists to ensure accurate enrollment and timely processing of applications and visas.
- Coordinated with institutions and agents, organized meetings, and ensured proper tracking of sales and marketing processes to optimize student outcomes and improve operational efficiency.
Admissions Counselor And Visa Specialist
The Chopra's - N&N Chopra's Pvt Ltd.
05.2016 - 09.2017
- Interview and counsel students to understand their goals and recommend suitable study abroad opportunities in countries such as the USA, Canada, New Zealand, and Australia.
- Advise students on course selection, educational programs, and help them choose the right college or program to meet their career aspirations.
- Assist students with the preparation and submission of necessary documentation, ensuring smooth enrollment and visa processing.
- Handle student inquiries, manage enrollments, and follow up to ensure timely completion of processes.
- Collaborate with college admissions representatives, organize meetings, and maintain records while contributing to the development of marketing and sales strategies.
Education
Post Graduation Diploma-Global Supply Chain Mgmt. -
MATRIX College of Management And Technology
Montreal, QC06.2021
Bachelor of Commerce (BCom) -
Panjab University
Chandigarh, India05-2016
Skills
Business Development: Strong interpersonal skills with expertise in growth strategies and leading multinational teams
Sales Support & Customer Service: Experienced in supporting sales and delivering exceptional customer service
Strategic Planning & Marketing: Skilled in executing marketing strategies and business growth plans
Data Analysis & Reporting: Proficient in analyzing data to guide business decisions and performance
System Implementation & Technical Skills: Expertise in ERP (SAP), ApplyBoard, OMNIVOX, Clara, MIO, LEA, and other platforms
ERP & CRM Systems: SAP, OSCAR, C4C, ApplyBoard Portal
Database Management: OMNIVOX, Clara, MIO, LEA, SYS
Microsoft Office & Tools: Word, Excel, PowerPoint, Outlook, Photoshop, Cvent, Y Commerce
Process Improvement: Knowledge of Six Sigma principles for process optimization
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Senior Officer, Records and Retention
Fleming College
08.2022 - Current
Student Service Coordinator & Enrolment Specialist
College AVALON
07.2021 - 07.2022
Admissions Officer and Enrollment Specialist
MATRIX College (HERMES Colleges Network)
01.2020 - 06.2021
Student Visa Counselor and Enrollment Specialist
IDP Education Pvt. Ltd.
10.2017 - 12.2019
Admissions Counselor And Visa Specialist
The Chopra's - N&N Chopra's Pvt Ltd.
05.2016 - 09.2017
Post Graduation Diploma-Global Supply Chain Mgmt. -
MATRIX College of Management And Technology
Bachelor of Commerce (BCom) -
Panjab University
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