RADHIKA DANKAHRA
Brampton
Summary
Results-oriented financial services professional with over 2 years of progressive experience in client support, issue resolution, and team leadership. Proven track record of enhancing customer satisfaction and delivering personalized financial solutions. Recently licensed as a Mortgage Agent in Ontario, leveraging strong communication skills, product expertise, and a genuine passion for helping clients achieve their financial goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor - Food Services
Yaariyan Food Inc
03.2024 - Current
- Implemented cost-saving measures, significantly reducing operational expenses.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Financial Service Representative - Level 2
CIBC
09.2022 - 06.2024
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Scheduled appointment to resolve more complex issues.
Technical Support Advisor
Concentrix
06.2021 - 09.2022
- Exceeded performance metrics and contributed to a collaborative, goal-driven team environment.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Improved overall user experience by providing personalized assistance based on individual client needs.
- Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles
Assistant Manager
Domino's Pizza
12.2019 - 06.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Diploma - Business Management
HUMBER COLLEGE
01.2020
High School - Diploma- Commerce
J.B. & KARP VIDHYA SANKUL
01.2017
Skills
- Complex problem-solving for clients
- Proficient in digital banking systems
- Skilled in Ontario mortgage licensing adherence
- Ability to simplify complex financial information
- Ability to manage multiple priorities
- Initiative-driven team player
- Staying current with industry trends
- Proficient in developing strong client relationships via proactive communication
- Attention to detail
Certification
Licensed Mortgage Agent - Ontario, FSRA, 2025
Timeline
Supervisor - Food Services
Yaariyan Food Inc
03.2024 - Current
Financial Service Representative - Level 2
CIBC
09.2022 - 06.2024
Technical Support Advisor
Concentrix
06.2021 - 09.2022
Assistant Manager
Domino's Pizza
12.2019 - 06.2021
High School - Diploma- Commerce
J.B. & KARP VIDHYA SANKUL
Diploma - Business Management
HUMBER COLLEGE
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